System Status - Calendars and integrations

Tracks issues affecting any third-party integrations connected with ScheduleOnce.

Time Status Message
1 week, 5 days ago 1_Operational ISSUE RESOLVED: The issue with Infusionsoft integration has been resolved. We thank you for your patience while we handled this issue with Infusionsoft. We're continuing to keep a close eye on the situation to make sure everything is working as it should be.
1 week, 5 days ago 3_Partial service disruption ISSUE UPDATE: We have identified the issue with Infusionsoft as a limit on the API connection. We have contacted Infusionsoft and they are currently working on increasing the limit, which will resolve the issue very soon. Please check back here for updates.
1 week, 5 days ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue with Infusionsoft integration that is disconnecting users from Infusionsoft and preventing them from re-connecting their account. We are investigating this matter with the highest urgency and will update you as soon as we have more information. We sincerely apologize for any inconvenience this may cause in the meantime.
3 weeks, 4 days ago 1_Operational ISSUE RESOLVED: The issue with iCloud calendar connections has been resolved and the integration is now behaving as expected. We will continue to monitor the situation closely and apologize for any inconvenience this may have caused.
3 weeks, 4 days ago 3_Partial service disruption ISSUE DETECTED: Users connected to iCloud calendars via app-specific passwords are experiencing frequent disconnects due to issues with the iCloud API. We are working with Apple to resolve the issue as soon as possible.
3 weeks, 4 days ago 1_Operational ISSUE RESOLVED: The issue with the database has been resolved. Booking pages should now be behaving as expected and we are continuing to monitor the situation closely. We apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com
3 weeks, 4 days ago 3_Partial service disruption ISSUE DETECTED: We are seeing issues with the database and looking into it with highest urgency. It is causing slow performance of the application. We hope to have the application back up as soon as possible. We apologize for the inconvenience and we will keep you updated.
3 weeks, 5 days ago 1_Operational ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We have not experienced any issues since our last update and wanted to make sure the fix was permanent before posting a final update. We apologize for any inconvenience this may have caused.
4 weeks ago 3_Partial service disruption ISSUE UPDATE: Secure links (and website integration with it, as all website integration is through HTTPS) are currently behaving as expected, and have been for the last 45 minutes, due to a temporary fix. We are investigating further on the cause so we can provide a permanent resolution. We are watching the issue very closely at all times and thank you for your patience.
4 weeks ago 3_Partial service disruption ISSUE UPDATE: Although the secure link issue was temporarily resolved, due to server crashing it is down again. We are working with our hosting provider to resolve this completely with greatest expediency.
4 weeks ago 1_Operational ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We are very sorry for any inconvenience this may have caused.
4 weeks ago 3_Partial service disruption ISSUE DETECTED: All secure links currently are not available to be used. This means website integration is currently unavailable, as all website integration uses https. We are working on this with highest urgency and hope to have this fixed very soon. As a workaround, please direct customers temporarily to http://meetme.so/link, with link being your link name, if https rather than https is an option for your organization. We apologize for the inconvenience and will have an update for you soon.
1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: We completed scheduled maintenance without any downtime required.
1 month ago Information PLANNED DOWNTIME: We have scheduled maintenance for tomorrow (tonight) at 2AM Eastern US time, Saturday, March 25. We expect downtime to be around 45 minutes. We will keep you posted on the status page.
1 month ago 1_Operational ISSUE RESOLVED: The database is back online and all services are now fully operational. We are continuing to monitor the situation closely. We apologize for any inconvenience this has caused, and thank you for your patience as we worked to resolve this issue.
1 month ago 3_Partial service disruption ISSUE PARTIALLY RESOLVED: The database is back online and both the user and customer applications are working as expected, except for 2-way cancel/reschedule sync, if turned on in your calendar settings for Google and Outlook integrations. We expect 15 minutes of slow performance, after which we expect all to be resolved. We will keep you updated.
1 month ago 4_Complete service disruption ISSUE DETECTED: We detected an issue with our database and are in the process of resetting. We hope to have the application back up ASAP. We will have an update for you as soon as the application is back online.
1 month, 4 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.9 is live. Service may be intermittent for up to 5 hours.
1 month, 4 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, February 25, 12:00 AM Eastern. We are releasing ScheduleOnce 7.9 today, with downtime up to 90 minutes and intermittent service for up to five hours after.
2 months ago Information PLANNED DOWNTIME: We are releasing version 7.9 this weekend. Downtime will start at midnight (between Friday and Saturday), Saturday, February 25 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
2 months, 4 weeks ago 1_Operational PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 27, 2017 starting at 1:00 AM Eastern (US) within a four-hour window. Additional maintenance is still planned for Sunday, January 29, as previously noted. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
3 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing further scheduled maintenance on Sunday, January 29, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
3 months ago Information PLANNED MAINTENANCE: The planned maintenance was moved to early Saturday, January 21, 2017, starting at 1:00 AM Eastern (US). Downtime is not expected but minor blips might be noted during the four-hour window.
3 months, 1 week ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 21, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
3 months, 1 week ago Information POSSIBLE DOWNTIME: Our hosting provider has notified us that on early Friday morning, between the window of 1AM-4AM Eastern (US), they are adding more resources to the netscaler we utilize. This could result in brief downtime, or could possibly be resolved without any apparent impact to our system. We will monitor the situation and provide an update if anything unexpected occurs. Thank you for your understanding.
3 months, 2 weeks ago 1_Operational ISSUE RESOLVED: The issue with our hosting provider affecting our Outlook integration is now resolved. Although it has been back 20 minutes, we wanted to evaluate the integration fully before posting an updated status. We thank you for your patience while we worked to resolve this matter.
3 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: Our hosting provider is still experiencing issues, which is affecting accounts that use our Outlook integration. We are working with them to resolve this issue as quickly as possible.
3 months, 2 weeks ago 1_Operational ISSUE TENTATIVELY RESOLVED: Our hosting provider has made a change that has hopefully resolved the brief downtime issue. We are watching the matter very carefully to ensure all is as expected from here on. We apologize for any inconvenience this has caused.
3 months, 2 weeks ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is currently experiencing an issue and, as a result, ScheduleOnce is currently not accessible. We are in touch with them and will keep you posted as soon as we have more information.
3 months, 3 weeks ago Information SCHEDULED MAINTENANCE: Our host provider has advised us that they are working on core network maintenance this Friday morning, January 6, from 1 AM to 4 AM Eastern (USA). They are adding additional network infrastructure and moving the logical root bridge on the core network. They are estimating a moderate risk of brief downtime during this window. A potential outage could last upwards of 15 minutes. Thank you for your understanding as our host provider arranges for this improvement to their systems.
3 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.8 is live. Service may be intermittent for up to 5 hours.
3 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, December 30, 2016, at 10:30 PM Eastern Time (USA) - We are releasing ScheduleOnce 7.8 right now. Downtime expected to last up to 90 minutes, with intermittent service for ~5 hours after that.
3 months, 3 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.8 this weekend. Downtime will start at 10:30PM Eastern US, Friday, December 30 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
5 months, 2 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.7 is live. Service may be intermittent for up to 5 hours.
5 months, 2 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, November 12, 12:00 AM Eastern. We are releasing ScheduleOnce 7.7 today, with downtime up to 90 minutes. Service may be intermittent service for five hours after that
5 months, 2 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.7 this weekend. Downtime will start at 12AM Eastern US, Saturday, November 12 (midnight between Friday and Saturday) and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
6 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.6 is live. Service may be intermittent for up to 5 hours.
6 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
6 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, October 1, 12:00 AM Eastern. We are releasing ScheduleOnce 7.6 today, with downtime up to 60 minutes and intermittent service for the next five hours.
6 months, 4 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.6 this weekend. Downtime will start at 12AM Eastern US, Saturday, October 1 (midnight between Friday and Saturday) and is expected to last up to one hour. Service may be intermittent up to five hours after that.
6 months, 4 weeks ago 1_Operational STATUS UPDATE: We are seeing reports from multiple people that the issue is resolved for them. We are tentatively marking this as resolved, but are continuing to monitor the situation very closely. Please reach out if the iCloud connection is still not functioning as expected and we'll be on it ASAP: support@scheduleonce.com
6 months, 4 weeks ago 3_Partial service disruption ISSUE DETECTED: Users connected to iCloud Calendar may not be able to connect to their calendar. This is preventing bookings from being made. We believe that Apple is experiencing a bug and are investigating further. We will keep you updated.
7 months, 1 week ago 1_Operational ISSUE RESOLVED: Sunday, September 18, 11:30 Eastern time. Our server host has resolved their issue. The application is back up and all should be working as expected.
7 months, 1 week ago 1_Operational SERVICE RETURNING: September 18, 11am Eastern time. The issue with our upstream provider is concluding and services are returning to normal. Some accounts may still experience issues.
7 months, 1 week ago 3_Partial service disruption One of our upstream providers is experiencing technical difficulties. Some inbound network connections are affected. We expect full recovery shortly.
7 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
7 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Downtime is expected to last 15-30 minutes.
7 months, 3 weeks ago Information SCHEDULED MAINTENANCE: We will have downtime of 15-30 minutes on Saturday, 3 September, 2016 at 12AM (between Friday and Saturday) Eastern Time. Service may be intermittent up to three hours afterward.
7 months, 3 weeks ago 1_Operational ISSUE RESOLVED: We believe that Microsoft has resolved the Office 365 bug preventing bookings. We will keep a close eye on things and let you know if anything changes.
7 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We are seeing multiple Office 365 calendars display no times available on Booking pages, which prevents bookings from being made. Our development team has investigated and the bug is on Microsoft's end of the integration. We are reaching out to them in order to understand what is going on and if there is anything we can do to facilitate a swift resolution. We will keep you posted.
8 months, 1 week ago 1_Operational ISSUES RESOLVED: After watching for a few hours we can confirm the previous fix was successful and all should be stable now. Again, we are very sorry for these issues and will be reaching out with a full explanation. Thank you for your patience as we dealt with it.
8 months, 1 week ago 3_Partial service disruption ISSUE MOSTLY RESOLVED: Most issues are now resolved. We are waiting for full confirmation of everything so we are cautiously putting status to partial, but application access and booking should be returned for all. We will keep you posted on exactly what happened, our actions, and what we're planning to do in future to prevent this.
8 months, 1 week ago 4_Complete service disruption ISSUE STILL ONGOING: We apologize for the repeated up-and-down service today. We need to take the server down once more for another fix. We are very sorry for this experience and are giving it our full attention. We will keep you posted as soon as we have more information.
8 months, 1 week ago 1_Operational MAINTENANCE COMPLETE: We are back up and have been verifying everything. Thanks for your patience while we reset the system. We are monitoring the application very closely and will continue to do so throughout the day. We will follow up later with information on the day's issues.
8 months, 1 week ago 1_Operational PLANNED DOWNTIME: We are taking the system down briefly (5-10 minutes) for a restart. We anticipate this will fix any performance issues experienced. We will keep you posted.
8 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: We have been seeing some issues booking with customers who use our GoToMeeting integration. We are actively investigating this and looking to resolve ASAP. We will keep you updated.
8 months, 2 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.5 is live. Service may be intermittent for up to 5 hours.
8 months, 2 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
8 months, 2 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration Downtime is expected to last approximately 2-3 hours.
8 months, 2 weeks ago Information PLANNED DOWNTIME: This Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration. Our new integration with PayPal works through all stages of the booking lifecycle to create a seamless payment experience unmatched in the industry. Because this update is so intrinsically tied into all account processes, our development team will require more downtime than usual. Expected downtime is 2-3 hours with intermittent service up to 5 hours after this. PayPal integration is one of our most popular feature requests and we look forward to sharing it with you.
9 months, 4 weeks ago 1_Operational ISSUE RESOLVED: Thursday, June 30, 2016 at 2:15 PM, US Eastern Time. The Google Calendar issue seems to be fully resolved. Please see Google's status page for full details on the outage: http://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=847490285bf1b9e082a699bafb95f53b
9 months, 4 weeks ago 3_Partial service disruption UPDATE: Thursday, June 30th, 2016 at 12:11 PM, Eastern US Time. Google Calendar service is currently deteriorated. Some accounts connected to Google Calendar are demonstrating slow performance. We are monitoring the issue and will update once this has been resolved.
9 months, 4 weeks ago 1_Operational ISSUE RESOLVED: Thursday, June 30, 2016 at 10:34 AM, US Eastern Time. The Google Calendar service issue seems to have been resolved by Google. We will continue to monitor their service as a precaution.
9 months, 4 weeks ago 3_Partial service disruption ISSUE DETECTED: Thursday, June 30th, 2016 at 9:41 AM, Eastern US Time. Google Calendar service is partially disrupted. See here for more details: http://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=847490285bf1b9e082a699bafb95f53b. We are seeing that Booking pages on accounts connected to a Google Calendar are not loading. This is a Universal Google calendar service issue and we are monitoring the issue closely.We will post an update as soon as it is resolved.
10 months, 1 week ago 1_Operational Partial service disruption – Resolved Reported on (06/21/2016) at 5:43 PM EST The following service was affected: Office 365. This issue has now been resolved. The issue was caused by an Office 365 glitch which Microsoft has now corrected. Affected Users may need to reconnect their Office 365 calendars by accessing their account and going to Integration-->Calendar integration and clicking the "Refresh connection" button. We will continue to work with Microsoft to ensure that they correct this issue from occurring again.
10 months, 1 week ago 3_Partial service disruption ISSUE DETECTED:Some users might be experiencing connection issues with the Office 365 Calendar API. We have contacted Microsoft and are waiting to hear back.
1 year ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 23, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
1 year ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
1 year ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 2, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
1 year ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
1 year, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.3 is live. Service may be intermittent for up to 5 hours.
1 year, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Feb 26, 11:00 PM Eastern. We are releasing ScheduleOnce 7.3. Downtime may be up to 90 minutes with intermittent service for the next five hours.
1 year, 1 month ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.3 this weekend, starting at 11 PM US Eastern time on Friday, February 26. Downtime will be up to 90 minutes with intermittent service for up to five hours after this. We will keep you posted when the time comes.
1 year, 3 months ago 1_Operational ISSUE RESOLVED: Thursday, January 21, 2016 at 9:54 AM, US Eastern Time. Our engineering team tells us the Google Calendar issue seems to have been resolved by Google. We will keep a close watch on things to ensure everything is functioning at optimal performance levels.
1 year, 3 months ago 3_Partial service disruption ISSUE DETECTED: Thursday, January 21, 2016 at 9:27 AM, Eastern US Time. We are seeing that accounts connected to a Google Calendar are showing very slow performance. Our engineers are investigating thoroughly but this seems to be a glitch on Google's end. We will keep a very close watch on this and ensure that everything is done on our side to assist in bringing everything back to standard speed as soon as possible.
1 year, 3 months ago Information SCHEDULED MAINTENANCE: Our server hosting provider is performing scheduled maintenance at 1 AM US Eastern time on Thursday, December 31. There should not be more than a few seconds of downtime, if any, but we are posting just in case. If anything happens that was unexpected, we will update you here.
1 year, 4 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.2 is live. Service may be intermittent for up to 5 hours.
1 year, 4 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Dec 18, 11:00 PM Eastern. We are releasing ScheduleOnce 7.2. Downtime may be up to 90 minutes with intermittent service for the next few hours.
1 year, 4 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.2 this Friday at 11PM US Eastern time. Downtime may be up to 90 minutes with intermittent service for the next few hours.
1 year, 4 months ago Information SCHEDULED MAINTENANCE: This Thursday, December 10, between 1 AM - 5 AM, US Eastern Standard Time, our server hosting provider will perform scheduled maintenance. There is slight possibility of downtime up to an hour but most likely it will be less than five minutes. We will be monitoring the situation from our end closely and will let you know if there are any relevant updates.
1 year, 5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year, 5 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Nov 6, 11:00 PM Eastern. We are releasing ScheduleOnce 7.1. Downtime is expected to last approximately 60 minutes.
1 year, 5 months ago 5_Incident report PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.1 this weekend. The release will start on Friday, August 28, @ 11:00 PM Eastern Daylight Time (GMT -5). There will be downtime of approximately 60 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page.
1 year, 6 months ago 1_Operational RESOLVED: Our hosting provider has completed maintenance and the system is fully operational. We apologize for the inconvenience.
1 year, 6 months ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service is down for a few minutes. We apologize for this inconvenience.
1 year, 6 months ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
1 year, 6 months ago 3_Partial service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service may be intermittent. We apologize for this inconvenience.
1 year, 6 months ago 1_Operational ISSUE RESOLVED: The Salesforce API had a bug that resulted in some ScheduleOnce Users having their API User randomly disconnected. We have been in contact with Salesforce support and they have now fixed the problem.
1 year, 6 months ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
1 year, 6 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
1 year, 6 months ago 3_Partial service disruption ISSUE DETECTED: The Salesforce API currently has a bug that results in some ScheduleOnce Users having their API User randomly disconnected. We have been in contact with Salesforce support and have sent them all relevant information, and they are working on a fix. As soon as we have an update from them, we will let you know. This issue was not in our control but we're very sorry for the inconvenience. Please be in touch if you have any questions, emailing: support@scheduleonce.com
1 year, 7 months ago 1_Operational ISSUE RESOLVED: The Office 365 issue has been resolved by Microsoft's O365 API team and we have applied this fix to our code. All should function as expected now. We thank you for your patience while we waited for the fix.
1 year, 7 months ago 3_Partial service disruption UPDATE: We have updated our workaround so it fixes things for the vast majority of Users. However, some might still see issues with availability. This updated workaround also improves the pace of the connection with your Office 365 calendar. We have heard from Microsoft that they are treating this with the highest priority and are working on an emergency patch.
1 year, 7 months ago 3_Partial service disruption UPDATE: If interested, you can view more information on the exact bug experienced in the Office 365 API here: http://stackoverflow.com/questions/32578675/office-365-calendar-api-retrieving-only-10-records
1 year, 7 months ago 3_Partial service disruption ISSUE DETECTED: The Office 365 API is currently experiencing an issue that is affecting ScheduleOnce Users connected to Office 365. Not all busy time is being retrieved from Office 365 calendars, and therefore busy times are sometimes shown as available within ScheduleOnce, which can cause double bookings. We have employed a tentative workaround on our end that queries the Office 365 API much more frequently, to compensate for the issue. All Users currently connected to Office 365 will experience a slower calendar connection as a result. In addition, although this workaround will work for the majority of Users, others might still experience the primary issue, especially if they have a high volume of activity. We are in close communication with the Microsoft team as they work to resolve this bug. We apologize for any frustration this may cause our Users and want to assure you that we are doing everything in our power to work with Microsoft to reach a resolution. We will keep you posted as we learn more from them about the progress of their fix, as well as any alterations made on our side to assist with the issue in the meantime.
1 year, 7 months ago 1_Operational RESOLVED on Sept. 3 at 12:45 AM, US Eastern time: The issue which caused some Users to not have their Outlook sync update on the back end, has been resolved. At all times, customers were still able to schedule and the booking times were recorded and blocked.
1 year, 7 months ago 3_Partial service disruption STATUS UPDATE on Sept. 3 at 10:35 AM, US Eastern time: It has come to our attention that, while the Outlook integration is working for the majority of Users, there are still a few that are experiencing issues. We are investigating the matter and will keep you updated.
1 year, 7 months ago 1_Operational ISSUE RESOLVED on Sept. 3 at 10:40 AM, US Eastern Time. The Outlook database issue has now been resolved. We will continue monitoring the situation for the next several hours to ensure website integrity remains intact. We apologize for any issues this might have caused and thank you for your understanding and patience.
1 year, 7 months ago 4_Complete service disruption ISSUE DETECTED on Sept. 3, 2015 at 10:27 AM US Eastern Time. We have detected an issue with the Outlook database, which is affecting the ability to sync Outlook. Additional behavior includes an error message of invalid security token or ID. We are giving this matter our full attention and hope to have everything resolved very soon. We apologize for any inconvenience this might cause.
1 year, 7 months ago 1_Operational RESOLVED: The issue with the database has been resolved. We apologize for the inconvenience.
1 year, 7 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
1 year, 8 months ago 1_Operational RESOLVED: Most issues with the release of ScheduleOnce 7.0 have been resolved. Some specific issues may still exist and will be resolved over the weekend.
1 year, 8 months ago 3_Partial service disruption UPDATE: ScheduleOnce 7.0 is now live but there are still many issues that are being worked on. Please bare with us as we work through them in the next few hours.
1 year, 8 months ago 4_Complete service disruption DOWN FOR MAINTENANCE: August 28, 9:50 PM, Eastern Time (GMT -4) - We are about to start updating ScheduleOnce to version 7.0, which will include integration with Office 365, iCloud, Salesforce, substantial updates to our Infusionsoft integration, and more. As posted earlier, we will have downtime of ~90 minutes and intermittent service for up to 5 hours after that. We will keep you updated.
1 year, 8 months ago Information PLANNED DOWNTIME: Our developers will be updating the servers with recent patches. There will be no downtime for the main application. The affected server relates only to Outlook Users who employ real-time sync. The real-time sync will be down for less than five minutes. The Outlook real-time sync downtime will take place tonight, sometime between 5 PM-9 PM US Eastern Time. Any changes made in these five minutes in Outlook Calendar or in ScheduleOnce will be updated when the next sync is prompted.
1 year, 8 months ago 1_Operational RESOLVED: The issue with the link to download the Outlook connector has been resolved.
1 year, 8 months ago 3_Partial service disruption UPDATE: 07/31/2015 at 09:33 PM EST. A temporary fix has been found for the issue posted regarding the Outlook download link. Until this issue is completely resolved, any Users who would like to download the connector can do so by going directly to: https://scheduleonce.com/Download/ScheduleOnceC4O.exe Thank you for your continued patience. We will provide more information as soon as we have an update.
1 year, 8 months ago 3_Partial service disruption ISSUE DETECTED: 07/30/2015 at 09:11 PM EST. We have detected an issue with the link to download the Outlook connector. We anticipate this issue to be resolved in the next few hours. We will provide more information as soon as we have an update. Thank you for your patience and we apologize for the inconvenience.
1 year, 10 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete.
1 year, 10 months ago 4_Complete service disruption PLANNED DOWNTIME: Scheduled maintenance on ScheduleOnce servers is starting now. Up to 5 minutes downtime is expected.
1 year, 10 months ago Information SCHEDULED MAINTENANCE: Tomorrow (Tuesday, June 23, 2015), we will have planned downtime between 12:30 AM - 1:30 AM, US Eastern time. There will be downtime of approximately 5 minutes. During this scheduled maintenance, we will be making some changes to the network configuration, for an improved performance.
1 year, 10 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Sunday, June 7, 01:15 AM Eastern. ScheduleOnce is now hosted in its new hosting facility with improved performance, security and reliability. Service might be intermittent for the next 5 hours.
1 year, 10 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Sunday, June 7, 12:00 AM Eastern. We are moving to a new hosting facility and upgrading our server infrastructure. Downtime is expected to last approximately 60 minutes.
1 year, 11 months ago 1_Operational Scheduled maintenance is now complete. Service might be intermittent for the next 5 hours.
1 year, 11 months ago 4_Complete service disruption Our scheduled maintenance is starting now. Downtime is expected to last approximately 20 minutes.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption