System Status - Corporate website

Tracks issues affecting the scheduleonce.com website.

Time Status Message
3 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.2 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING:We are starting the release now. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
3 weeks, 2 days ago 5_Incident report SCHEDULED DOWNTIME: Scheduled downtime for our next release will start between 12am and 1am this Saturday November 25 (midnight between Friday and Saturday), Eastern US time. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
1 month, 2 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.1 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
1 month, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: We are starting the release now. Downtime is expected to last up to 3 hours (likely much less). Service may be intermittent up to five hours thereafter. We'll keep you posted.
1 month, 2 weeks ago Information SCHEDULED DOWNTIME: We've scheduled downtime this weekend so we can release Version 8.1 of ScheduleOnce. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 3 hours (likely much less) and service may be intermittent up to 5 hours thereafter. We will keep you posted here on the status page and on our @StatusOnce Twitter account.
3 months, 2 weeks ago 1_Operational SCHEDULED DOWN TIME COMPLETE: ScheduleOnce 8.0 is now live. See our new look and learn about new features at http://www.scheduleonce.com
3 months, 2 weeks ago 3_Partial service disruption SCHEDULED DOWNTIME COMPLETE: Scheduled downtime is now complete and ScheduleOnce 8.0 is live. We encourage you to take the time to become acquainted with the new interface and features available to you. If you have any questions, please don't hesitate to email us at support@scheduleonce.com. Service may be intermittent for up to 24 hours. Please check back here periodically for updates. Our help articles and video library have been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
3 months, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING NOW: Saturday, September 2, 1:15 AM Eastern. We are releasing ScheduleOnce 8.0 today. As this is a major release, we expect downtime up to 3 hours and intermittent service for up to 24 hours after downtime has concluded. We are excited to share this release with you. Please don't hesitate to email us at support@scheduleonce.com following the completion of the update should you run into any issues while using the new interface. Our help articles and video library have also been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
3 months, 2 weeks ago 5_Incident report SCHEDULED DOWNTIME: At 12 a.m. Eastern time on Saturday, September 2, we will be releasing ScheduleOnce version 8.0. Since this is a major release, we expect 180 minutes of downtime and intermittent service for 24 hours after that. We apologize for any inconvenience this may cause in the meantime. To learn more about the all-new ScheduleOnce 8.0, please see our blog at http://blog.scheduleonce.com/2017/08/scheduleonce-8-0-will-be-released-this-weekend/.
5 months, 2 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: We have completed the scheduled maintenance.
5 months, 2 weeks ago Information SCHEDULED DOWNTIME: On Saturday, July 1 at 12AM (midnight between Friday and Saturday) Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour and service may be intermittent up to five hours thereafter. We will keep you updated when we start the maintenance.
5 months, 3 weeks ago Information SCHEDULED DOWNTIME UPDATE: It has been determined that tomorrow, no downtime will be required. Thanks for your patience as we work on upgrading the infrastructure.
5 months, 3 weeks ago Information SCHEDULED DOWNTIME UPDATE: Our developers are still updating the infrastructure and downtime is not required today. It is possible that we will have downtime tomorrow instead. We will update the status page as soon as this is determined.
5 months, 3 weeks ago 5_Incident report SCHEDULED DOWNTIME UPDATE: Our developers are still preparing the infrastructure for updating and downtime will likely not begin for about another hour. We will update the status page as soon as it starts. Our scheduled downtime is expected to last up to an hour once it starts. Service may be intermittent up to five hours after downtime is finished.
5 months, 3 weeks ago Information SCHEDULED DOWNTIME UPDATE: We have changed the time of the scheduled downtime on Saturday, June 24 from 2AM Eastern US time to 3AM instead. It is also possible downtime will not be required. We will keep you updated around 3AM on this status page.
5 months, 3 weeks ago Information SCHEDULED DOWNTIME: On Saturday, June 24 at 2AM Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour. We will keep you updated when we start the maintenance.
8 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: We completed scheduled maintenance without any downtime required.
8 months, 3 weeks ago Information PLANNED DOWNTIME: We have scheduled maintenance for tomorrow (tonight) at 2AM Eastern US time, Saturday, March 25. We expect downtime to be around 45 minutes. We will keep you posted on the status page.
8 months, 3 weeks ago 1_Operational ISSUE RESOLVED: The database is back online and both the user and customer applications are working as expected, except for 2-way cancel/reschedule sync, if turned on in your calendar settings for Google and Outlook integrations. We expect 15 minutes of slow performance, after which we expect all to be resolved. We will keep you updated in other status page services. The corporate website is fully back online and is being marked as resolved.
8 months, 3 weeks ago 4_Complete service disruption ISSUE DETECTED: We detected an issue with our database and are in the process of resetting. We hope to have the application back up ASAP. We will have an update for you as soon as the application is back online.
9 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.9 is live. Service may be intermittent for up to 5 hours.
9 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, February 25, 12:00 AM Eastern. We are releasing ScheduleOnce 7.9 today, with downtime up to 90 minutes and intermittent service for up to five hours after.
9 months, 3 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.9 this weekend. Downtime will start at midnight (between Friday and Saturday), Saturday, February 25 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
10 months, 3 weeks ago 1_Operational PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 27, 2017 starting at 1:00 AM Eastern (US) within a four-hour window. Additional maintenance is still planned for Sunday, January 29, as previously noted. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
10 months, 3 weeks ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing further scheduled maintenance on Sunday, January 29, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
10 months, 4 weeks ago Information PLANNED MAINTENANCE: The planned maintenance was moved to early Saturday, January 21, 2017, starting at 1:00 AM Eastern (US). Downtime is not expected but minor blips might be noted during the four-hour window.
11 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 21, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
11 months, 1 week ago Information POSSIBLE DOWNTIME: Our hosting provider has notified us that on early Friday morning, between the window of 1AM-4AM Eastern (US), they are adding more resources to the netscaler we utilize. This could result in brief downtime, or could possibly be resolved without any apparent impact to our system. We will monitor the situation and provide an update if anything unexpected occurs. Thank you for your understanding.
11 months, 2 weeks ago 1_Operational ISSUE TENTATIVELY RESOLVED: Our hosting provider has made a change that has hopefully resolved the brief downtime issue. We are watching the matter very carefully to ensure all is as expected from here on. We apologize for any inconvenience this has caused.
11 months, 2 weeks ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is currently experiencing an issue and, as a result, ScheduleOnce is currently not accessible. We are in touch with them and will keep you posted as soon as we have more information.
11 months, 2 weeks ago Information SCHEDULED MAINTENANCE: Our host provider has advised us that they are working on core network maintenance this Friday morning, January 6, from 1 AM to 4 AM Eastern (USA). They are adding additional network infrastructure and moving the logical root bridge on the core network. They are estimating a moderate risk of brief downtime during this window. A potential outage could last upwards of 15 minutes. Thank you for your understanding as our host provider arranges for this improvement to their systems.
11 months, 2 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.8 is live. Service may be intermittent for up to 5 hours.
11 months, 2 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, December 30, 2016, at 10:30 PM Eastern Time (USA) - We are releasing ScheduleOnce 7.8 right now. Downtime expected to last up to 90 minutes, with intermittent service for ~5 hours after that.
11 months, 3 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.8 this weekend. Downtime will start at 10:30PM Eastern US, Friday, December 30 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
1 year, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.7 is live. Service may be intermittent for up to 5 hours.
1 year, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, November 12, 12:00 AM Eastern. We are releasing ScheduleOnce 7.7 today, with downtime up to 90 minutes. Service may be intermittent service for five hours after that
1 year, 1 month ago Information PLANNED DOWNTIME: We are releasing version 7.7 this weekend. Downtime will start at 12AM Eastern US, Saturday, November 12 (midnight between Friday and Saturday) and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
1 year, 2 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.6 is live. Service may be intermittent for up to 5 hours.
1 year, 2 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
1 year, 2 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, October 1, 12:00 AM Eastern. We are releasing ScheduleOnce 7.6 today, with downtime up to 60 minutes and intermittent service for the next five hours.
1 year, 2 months ago Information PLANNED DOWNTIME: We are releasing version 7.6 this weekend. Downtime will start at 12AM Eastern US, Saturday, October 1 (midnight between Friday and Saturday) and is expected to last up to one hour. Service may be intermittent up to five hours after that.
1 year, 2 months ago 1_Operational ISSUE RESOLVED: Sunday, September 18, 11:30 Eastern time. Our server host has resolved their issue. The application is back up and all should be working as expected.
1 year, 2 months ago 1_Operational SERVICE RETURNING: September 18, 11am Eastern time. The issue with our upstream provider is concluding and services are returning to normal. Some accounts may still experience issues.
1 year, 2 months ago 3_Partial service disruption One of our upstream providers is experiencing technical difficulties. Some inbound network connections are affected. We expect full recovery shortly.
1 year, 4 months ago 1_Operational NEW UPDATED WEBSITE IS LIVE: The updated corporate website is live.
1 year, 4 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration Downtime is expected to last approximately 2-3 hours.
1 year, 4 months ago Information PLANNED DOWNTIME: This Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration. Our new integration with PayPal works through all stages of the booking lifecycle to create a seamless payment experience unmatched in the industry. Because this update is so intrinsically tied into all account processes, our development team will require more downtime than usual. Expected downtime is 2-3 hours with intermittent service up to 5 hours after this. PayPal integration is one of our most popular feature requests and we look forward to sharing it with you.
1 year, 7 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year, 7 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 23, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
1 year, 7 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
1 year, 8 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year, 8 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 2, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
1 year, 8 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
1 year, 9 months ago 1_Operational RESOLVED: Our ISP has informed us the DDOS attack is resolved. We will continue monitoring service but it should be fine from here on out.
1 year, 9 months ago 3_Partial service disruption Our ISP is under a DDOS attack. Some interruption in service may occur as they handle it.
1 year, 9 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.3 is live. Service may be intermittent for up to 5 hours.
1 year, 9 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Feb 26, 11:00 PM Eastern. We are releasing ScheduleOnce 7.3. Downtime may be up to 90 minutes with intermittent service for the next five hours.
1 year, 9 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.3 this weekend, starting at 11 PM US Eastern time on Friday, February 26. Downtime will be up to 90 minutes with intermittent service for up to five hours after this. We will keep you posted when the time comes.
1 year, 11 months ago Information SCHEDULED MAINTENANCE: Our server hosting provider is performing scheduled maintenance at 1 AM US Eastern time on Thursday, December 31. There should not be more than a few seconds of downtime, if any, but we are posting just in case. If anything happens that was unexpected, we will update you here.
1 year, 12 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.2 is live. Service may be intermittent for up to 5 hours.
1 year, 12 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Dec 18, 11:00 PM Eastern. We are releasing ScheduleOnce 7.2. Downtime may be up to 90 minutes with intermittent service for the next few hours.
2 years ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.2 this Friday at 11PM US Eastern time. Downtime may be up to 90 minutes with intermittent service for the next few hours.
2 years ago Information SCHEDULED MAINTENANCE: This Thursday, December 10, between 1 AM - 5 AM, US Eastern Standard Time, our server hosting provider will perform scheduled maintenance. There is slight possibility of downtime up to an hour but most likely it will be less than five minutes. We will be monitoring the situation from our end closely and will let you know if there are any relevant updates.
2 years, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
2 years, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Nov 6, 11:00 PM Eastern. We are releasing ScheduleOnce 7.1. Downtime is expected to last approximately 60 minutes.
2 years, 1 month ago 5_Incident report PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.1 this weekend. The release will start on Friday, August 28, @ 11:00 PM Eastern Daylight Time (GMT -5). There will be downtime of approximately 60 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page.
2 years, 1 month ago 1_Operational RESOLVED: Our hosting provider has completed maintenance and the system is fully operational. We apologize for the inconvenience.
2 years, 1 month ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service is down for a few minutes. We apologize for this inconvenience.
2 years, 2 months ago Information SCHEDULED DOWNTIME: Our hosting provider is performing scheduled maintenance on Friday (late Thursday night) at 1 AM US Eastern Time. The window of maintenance will be open until 5 AM US Eastern time. A few minutes of downtime are expected. We will be monitoring the situation as it takes place and will keep you posted if there is any deviation to their schedule.
2 years, 2 months ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
2 years, 2 months ago 3_Partial service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service may be intermittent. We apologize for this inconvenience.
2 years, 2 months ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
2 years, 2 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
2 years, 2 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: October 3, 1:50 AM, Eastern Time (GMT -4) - Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
2 years, 2 months ago 4_Complete service disruption DOWN FOR MAINTENANCE: October 3, 1:00 AM, Eastern Time (GMT -4) - We we will have downtime of ~30 minutes and intermittent service for up to 2 hours after that. We will keep you updated.
2 years, 2 months ago 5_Incident report SCHEDULED MAINTENANCE: Tomorrow (Saturday, October 3, 2015), we will have planned downtime between 1:00 AM - 1:30 AM, US Eastern time. Service might be intermittent for up to two hours.
2 years, 3 months ago 1_Operational RESOLVED: The issue with the database has been resolved. We apologize for the inconvenience.
2 years, 3 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
2 years, 3 months ago 1_Operational RESOLVED: Most issues with the release of ScheduleOnce 7.0 have been resolved. Some specific issues may still exist and will be resolved over the weekend.
2 years, 3 months ago 3_Partial service disruption UPDATE: ScheduleOnce 7.0 is now live but there are still many issues that are being worked on. Please bare with us as we work through them in the next few hours.
2 years, 3 months ago 4_Complete service disruption PLANNED DOWNTIME: August 28, 9:50 PM, Eastern Time (GMT -4) - We are about to start updating ScheduleOnce to version 7.0, which will include integration with Office 365, iCloud, Salesforce, substantial updates to our Infusionsoft integration, and more. As posted earlier, we will have downtime of ~90 minutes and intermittent service for up to 5 hours after that. We will keep you updated.
2 years, 3 months ago Information PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.0 this weekend. The release will start on Friday, August 28, @ 10:00 PM Eastern Daylight Time (GMT -4). There will be downtime of approximately 90 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page.
2 years, 3 months ago 3_Partial service disruption PLANNED REDESIGN AND UPGRADE: In anticipation for this weekend's release of 7.0, which will add about a hundred new articles to our Support center, we are currently readjusting and reorganizing this area. Some links in the Support center's home page, right navigation pane, and footer will not work for the next few days, as they are new articles for this weekend's release or are affected by our reorganization. All support articles relevant to our current release (6.95) are active in the Support center. The most direct way to reach an article is by clicking on the Articles link in the header, or to browse by category: http://help.scheduleonce.com/?b_id=9170 Please also feel free to contact us with any questions: support@scheduleonce.com
2 years, 4 months ago Information SCHEDULED MAINTENANCE: Tomorrow (Tuesday, August 11, 2015), we will have planned downtime between 12:00 AM - 1:00 AM, US Eastern time. There will be downtime of approximately 1 minute. During this scheduled maintenance, we will upgrading the software version of our load balancer.
2 years, 5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete.
2 years, 5 months ago 4_Complete service disruption PLANNED DOWNTIME: Scheduled maintenance on ScheduleOnce servers is starting now. Up to 5 minutes downtime is expected.
2 years, 5 months ago Information SCHEDULED MAINTENANCE: Tomorrow (Tuesday, June 23, 2015), we will have planned downtime between 12:30 AM - 1:30 AM, US Eastern time. There will be downtime of approximately 5 minutes. During this scheduled maintenance, we will be making some changes to the network configuration, for an improved performance.
2 years, 6 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Sunday, June 7, 01:15 AM Eastern. ScheduleOnce is now hosted in its new hosting facility with improved performance, security and reliability. Service might be intermittent for the next 5 hours.
2 years, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Sunday, June 7, 12:00 AM Eastern. We are moving to a new hosting facility and upgrading our server infrastructure. Downtime is expected to last approximately 60 minutes.
2 years, 6 months ago 1_Operational Scheduled maintenance is now complete. Service might be intermittent for the next 5 hours.
2 years, 6 months ago 4_Complete service disruption Our scheduled maintenance is starting now. Downtime is expected to last approximately 20 minutes.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption