System Status - Customer application

Tracks issues affecting your customer’s ability to access Booking pages or make bookings with ScheduleOnce.

Time Status Message
2 weeks, 6 days ago 1_Operational ISSUE RESOLVED: It appears that Microsoft has resolved the issues with their Office 365 API that was preventing available times from being displayed. Service should now be fully restored.
3 weeks, 1 day ago 3_Partial service disruption ISSUE UPDATE: We are still waiting on Microsoft to address the bug on their end that is preventing some of our accounts integrated with Office 365 from showing available times. We will update as soon as we have more information from them. We apologize for the inconvenience but as the issue is not caused by our end, we are limited in what we can do before Microsoft resolves matters with their API. We recommend anyone affected to try switching to our Exchange integration temporarily, as it allows for a connection with Office 365 as well.
3 weeks, 2 days ago 3_Partial service disruption ISSUE DETECTED: We are seeing that, due to a change on Microsoft's end, Office 365 integrations are currently disconnected from ScheduleOnce. This is causing Booking pages connected to Office 365 to not show availability. We are investigating further with highest priority to understand how to address this, and we have reached out to Microsoft to learn more about what they are doing to address the bug on their end. We apologize for the issue and recommend that Office 365 users temporarily switch to our Exchange integration: http://help.scheduleonce.com/customer/en/portal/articles/2689585-connecting-to-exchange-personal-credentials-?b_id=9179
1 month, 3 weeks ago 1_Operational ISSUE RESOLVED: The issue with the database has been resolved. Booking pages should now be behaving as expected and we are continuing to monitor the situation closely. We apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com
1 month, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We are seeing issues with the database and looking into it with highest urgency. It is causing slow performance of the application. We hope to have the application back up as soon as possible. We apologize for the inconvenience and we will keep you updated.
1 month, 3 weeks ago 1_Operational ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We have not experienced any issues since our last update and wanted to make sure the fix was permanent before posting a final update. We apologize for any inconvenience this may have caused.
1 month, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: Secure links (and website integration with it, as all website integration is through HTTPS) are currently behaving as expected, and have been for the last 45 minutes, due to a temporary fix. We are investigating further on the cause so we can provide a permanent resolution. We are watching the issue very closely at all times and thank you for your patience.
1 month, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: Although the secure link issue was temporarily resolved, due to server crashing it is down again. We are working with our hosting provider to resolve this completely with greatest expediency.
1 month, 3 weeks ago 1_Operational ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We are very sorry for any inconvenience this may have caused.
1 month, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: All secure links currently are not available to be used. This means website integration is currently unavailable, as all website integration uses https. We are working on this with highest urgency and hope to have this fixed very soon. As a workaround, please direct customers temporarily to http://meetme.so/link, with link being your link name, if https rather than https is an option for your organization. We apologize for the inconvenience and will have an update for you soon.
1 month, 4 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: We completed scheduled maintenance without any downtime required.
1 month, 4 weeks ago Information PLANNED DOWNTIME: We have scheduled maintenance for tomorrow (tonight) at 2AM Eastern US time, Saturday, March 25. We expect downtime to be around 45 minutes. We will keep you posted on the status page.
1 month, 4 weeks ago 1_Operational ISSUE RESOLVED: The database is back online and all services are now fully operational. We are continuing to monitor the situation closely. We apologize for any inconvenience this has caused, and thank you for your patience as we worked to resolve this issue.
2 months ago 3_Partial service disruption ISSUE PARTIALLY RESOLVED: The database is back online and both the user and customer applications are working as expected, except for 2-way cancel/reschedule sync, if turned on in your calendar settings for Google and Outlook integrations. We expect 15 minutes of slow performance, after which we expect all to be resolved. We will keep you updated.
2 months ago 4_Complete service disruption ISSUE DETECTED: We detected an issue with our database and are in the process of resetting. We hope to have the application back up ASAP. We will have an update for you as soon as the application is back online.
2 months, 3 weeks ago 1_Operational ISSUE RESOLVED: All matters regarding email notifications not being sent and images not loading should be resolved. We are continuing to monitor the situation closely with Amazon to ensure there are no further issues. Please be in touch if you have any questions: support@scheduleonce.com
2 months, 3 weeks ago 3_Partial service disruption ISSUE PARTIALLY RESOLVED: Images are now loading and we are seeing that some email notifications are being sent out. We are hoping the issue will be fully resolved soon and are watching Amazon Web Service’s updates closely.
2 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: Our email and image host, Amazon Web Services, is currently experiencing an outage of services. This means that notifications from ScheduleOnce are not currently being sent and images might not be accessible. However, we anticipate that, upon resolution, queued notifications will be sent at a delay. We will keep you updated. You can also see the Amazon Web Services status page for their updates on the matter: https://status.aws.amazon.com/
2 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.9 is live. Service may be intermittent for up to 5 hours.
2 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, February 25, 12:00 AM Eastern. We are releasing ScheduleOnce 7.9 today, with downtime up to 90 minutes and intermittent service for up to five hours after.
2 months, 4 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.9 this weekend. Downtime will start at midnight (between Friday and Saturday), Saturday, February 25 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
3 months, 3 weeks ago 1_Operational PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 27, 2017 starting at 1:00 AM Eastern (US) within a four-hour window. Additional maintenance is still planned for Sunday, January 26, as previously noted. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
3 months, 3 weeks ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing further scheduled maintenance on Sunday, January 29, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
4 months ago Information PLANNED MAINTENANCE: The planned maintenance was moved to early Saturday, January 21, 2017, starting at 1:00 AM Eastern (US). Downtime is not expected but minor blips might be noted during the four-hour window.
4 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 21, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
4 months, 1 week ago Information POSSIBLE DOWNTIME: Our hosting provider has notified us that on early Friday morning, between the window of 1AM-4AM Eastern (US), they are adding more resources to the netscaler we utilize. This could result in brief downtime, or could possibly be resolved without any apparent impact to our system. We will monitor the situation and provide an update if anything unexpected occurs. Thank you for your understanding.
4 months, 2 weeks ago 1_Operational ISSUE TENTATIVELY RESOLVED: Our hosting provider has made a change that has hopefully resolved the brief downtime issue. We are watching the matter very carefully to ensure all is as expected from here on. We apologize for any inconvenience this has caused.
4 months, 2 weeks ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is currently experiencing an issue and, as a result, ScheduleOnce is currently not accessible. We are in touch with them and will keep you posted as soon as we have more information.
4 months, 2 weeks ago Information SCHEDULED MAINTENANCE: Our host provider has advised us that they are working on core network maintenance this Friday morning, January 6, from 1 AM to 4 AM Eastern (USA). They are adding additional network infrastructure and moving the logical root bridge on the core network. They are estimating a moderate risk of brief downtime during this window. A potential outage could last upwards of 15 minutes. Thank you for your understanding as our host provider arranges for this improvement to their systems.
4 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.8 is live. Service may be intermittent for up to 5 hours.
4 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, December 30, 2016, at 10:30 PM Eastern Time (USA) - We are releasing ScheduleOnce 7.8 right now. Downtime expected to last up to 90 minutes, with intermittent service for ~5 hours after that.
4 months, 3 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.8 this weekend. Downtime will start at 10:30PM Eastern US, Friday, December 30 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
4 months, 3 weeks ago 1_Operational ISSUE RESOLVED: All matters regarding the notifications should be fully resolved. A small amount of users or customers might receive two notifications rather than one for bookings created or updated during the affected window. Please be in touch if you have any questions: support@scheduleonce.com
4 months, 3 weeks ago 1_Operational UPDATE: We are marking the email notification issue as tentatively resolved. Email notifications are now being sent as expected. We are looking into the waiting queue of notifications from the affected window and should have a full resolution for you shortly.
4 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We have detected that email notifications are not being sent out by Amazon Web Services. SMS notifications and calendar invites are still being sent out as expected. We are working toward a swift solution and will keep you updated.
4 months, 3 weeks ago 1_Operational ISSUE RESOLVED: Our provider switched to a different internet source, which took a few minutes to update on our end. All should now be updated and back online. Thanks for your patience. Please be in touch if you have any questions.
4 months, 3 weeks ago 3_Partial service disruption UPDATE: We are still working with our provider to resolve the issue of intermittent downtime as swiftly as possible. You can see updates on the situation here and also on their status page: https://lightcrest.status.io/
4 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We are currently experiencing intermittent network issues, resulting in the customer application not operating for a few minutes at a time. We are in close contact with our network provider and have conveyed the urgency of the issue's resolution. We will update you as soon as we have more information.
6 months, 1 week ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.7 is live. Service may be intermittent for up to 5 hours.
6 months, 1 week ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, November 12, 12:00 AM Eastern. We are releasing ScheduleOnce 7.7 today, with downtime up to 90 minutes. Service may be intermittent service for five hours after that
6 months, 2 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.7 this weekend. Downtime will start at 12AM Eastern US, Saturday, November 12 (midnight between Friday and Saturday) and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
7 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.6 is live. Service may be intermittent for up to 5 hours.
7 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
7 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, October 1, 12:00 AM Eastern. We are releasing ScheduleOnce 7.6 today, with downtime up to 60 minutes and intermittent service for the next five hours.
7 months, 3 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.6 this weekend. Downtime will start at 12AM Eastern US, Saturday, October 1 (midnight between Friday and Saturday) and is expected to last up to one hour. Service may be intermittent up to five hours after that.
8 months ago 1_Operational ISSUE RESOLVED: Sunday, September 18, 11:30 Eastern time. Our server host has resolved their issue. The application is back up and all should be working as expected.
8 months ago 1_Operational SERVICE RETURNING: September 18, 11am Eastern time. The issue with our upstream provider is concluding and services are returning to normal. Some accounts may still experience issues.
8 months, 1 week ago 3_Partial service disruption One of our upstream providers is experiencing technical difficulties. Some inbound network connections are affected. We expect full recovery shortly.
8 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
8 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Downtime is expected to last 15-30 minutes.
8 months, 3 weeks ago Information SCHEDULED MAINTENANCE: We will have downtime of 15-30 minutes on Saturday, 3 September, 2016 at 12AM (between Friday and Saturday) Eastern Time. Service may be intermittent up to three hours afterward.
9 months ago Information INCIDENT SUMMARY for August 15: On this date, we experienced unplanned downtime and service interruption. This was the cause of multiple hardware-related issues occurring subsequently to each other. Due to a glitch, mirroring in the database was paused. This caused the logs on our main database to grow very fast, as when mirroring does not work, logs are not truncated as usual. Once logs reached the machine’s capacity, the database was unable to execute additional transactions. This was caught fairly quickly and we attempted multiple ways to fix it, but required a brief system reset to address the issue. Upon reloading, the server was overloaded and reached 100% capacity very fast. After assessing options, observing that the cache was building very slowly, we decided to take proactive measures immediately and change the configuration between the physical and virtual machine. Upon the first couple configuration changes, the hypervisor was momentarily successful but then crashed. We updated the hypervisor’s software and changed configuration again. The third configuration was stable. We are very sorry for the inconvenience this incident may have caused you and your customers. We have started addressing relevant matters, including a more robust alert system and an increased buffer for the servers. Please be in touch if you have any questions: contact@scheduleonce.com
9 months, 1 week ago 1_Operational ISSUES RESOLVED: After watching for a few hours we can confirm the previous fix was successful and all should be stable now. Again, we are very sorry for these issues and will be reaching out with a full explanation. Thank you for your patience as we dealt with it.
9 months, 1 week ago 3_Partial service disruption ISSUE MOSTLY RESOLVED: Most issues are now resolved. We are waiting for full confirmation of everything so we are cautiously putting status to partial, but application access and booking should be returned for all. We will keep you posted on exactly what happened, our actions, and what we're planning to do in future to prevent this.
9 months, 1 week ago 4_Complete service disruption ISSUE STILL ONGOING: We apologize for the repeated up-and-down service today. We need to take the server down once more for another fix. We are very sorry for this experience and are giving it our full attention. We will keep you posted as soon as we have more information.
9 months, 1 week ago 1_Operational MAINTENANCE COMPLETE: We are back up and have been verifying everything. Thanks for your patience while we reset the system. We are monitoring the application very closely and will continue to do so throughout the day. We will follow up later with information on the day's issues.
9 months, 1 week ago 1_Operational PLANNED DOWNTIME: We are taking the system down briefly (5-10 minutes) for a restart. We anticipate this will fix any performance issues experienced. We will keep you posted.
9 months, 1 week ago 3_Partial service disruption PARTIAL SERVICE DISRUPTION: It has been brought to our attention that some customer pages might not be accessible yet. We expect these to be back very soon and are working on the matter with highest urgency.
9 months, 1 week ago 1_Operational ISSUE RESOLVED: The application is back up and all should be working as expected. We are sorry for this issue and will continue monitoring everything throughout the day to ensure all is well.
9 months, 1 week ago 4_Complete service disruption ISSUE DETECTED: Monday, 15th August, 2016, 07:30 AM Eastern US time - We have detected an issue with our production database that is preventing customers from scheduling appointments. We are working to resolve the issue as soon as possible.
9 months, 1 week ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.5 is live. Service may be intermittent for up to 5 hours.
9 months, 1 week ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
9 months, 1 week ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration Downtime is expected to last approximately 2-3 hours.
9 months, 2 weeks ago Information PLANNED DOWNTIME: This Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration. Our new integration with PayPal works through all stages of the booking lifecycle to create a seamless payment experience unmatched in the industry. Because this update is so intrinsically tied into all account processes, our development team will require more downtime than usual. Expected downtime is 2-3 hours with intermittent service up to 5 hours after this. PayPal integration is one of our most popular feature requests and we look forward to sharing it with you.
12 months ago 1_Operational ISSUE RESOLVED: Saturday, 28 May, 2016, 9:37 AM: All customer-side functionality should be working as expected. We apologize for the issue and will continue monitoring to be sure all systems continue with optimal behavior.
12 months ago 4_Complete service disruption ISSUE DETECTED: Saturday, 28 May, 2016, 9:09 AM Eastern US time - We have detected an issue with our production database that is causing bookings to not be scheduled. We are acting on this matter with the highest urgency and will keep you updated.
1 year, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 23, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
1 year, 1 month ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
1 year, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 2, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
1 year, 1 month ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
1 year, 2 months ago 1_Operational RESOLVED: Our ISP has informed us the DDOS attack is resolved. We will continue monitoring service but it should be fine from here on out.
1 year, 2 months ago 3_Partial service disruption Our ISP is under a DDOS attack. Some interruption in service may occur as they handle it.
1 year, 2 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.3 is live. Service may be intermittent for up to 5 hours.
1 year, 2 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Feb 26, 11:00 PM Eastern. We are releasing ScheduleOnce 7.3. Downtime may be up to 90 minutes with intermittent service for the next five hours.
1 year, 2 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.3 this weekend, starting at 11 PM US Eastern time on Friday, February 26. Downtime will be up to 90 minutes with intermittent service for up to five hours after this. We will keep you posted when the time comes.
1 year, 2 months ago 1_Operational RESOLVED: The slow response from the Google Calendar API has been resolved by Google. All is back to normal.
1 year, 2 months ago 3_Partial service disruption There is a slow response time from the Google Calendar API. We are continuing to investigate.
1 year, 2 months ago 3_Partial service disruption We have identified the Google Calendar integration as the source of the issue. We are investigating further.
1 year, 2 months ago 3_Partial service disruption The Customer app is loading very slowly. We are investigating the issue and will update ASAP.
1 year, 4 months ago Information SCHEDULED MAINTENANCE: Our server hosting provider is performing scheduled maintenance at 1 AM US Eastern time on Thursday, December 31. There should not be more than a few seconds of downtime, if any, but we are posting just in case. If anything happens that was unexpected, we will update you here.
1 year, 5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.2 is live. Service may be intermittent for up to 5 hours.
1 year, 5 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Dec 18, 11:00 PM Eastern. We are releasing ScheduleOnce 7.2. Downtime may be up to 90 minutes with intermittent service for the next few hours.
1 year, 5 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.2 this Friday at 11PM US Eastern time. Downtime may be up to 90 minutes with intermittent service for the next few hours.
1 year, 5 months ago Information SCHEDULED MAINTENANCE: This Thursday, December 10, between 1 AM - 5 AM, US Eastern Standard Time, our server hosting provider will perform scheduled maintenance. There is slight possibility of downtime up to an hour but most likely it will be less than five minutes. We will be monitoring the situation from our end closely and will let you know if there are any relevant updates.
1 year, 6 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Nov 6, 11:00 PM Eastern. We are releasing ScheduleOnce 7.1. Downtime is expected to last approximately 60 minutes.
1 year, 6 months ago 5_Incident report PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.1 this weekend. The release will start on Friday, August 28, @ 11:00 PM Eastern Daylight Time (GMT -5). There will be downtime of approximately 60 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page.
1 year, 7 months ago 1_Operational RESOLVED: Our hosting provider has completed maintenance and the system is fully operational. We apologize for the inconvenience.
1 year, 7 months ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service is down for a few minutes. We apologize for this inconvenience.
1 year, 7 months ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
1 year, 7 months ago 3_Partial service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service may be intermittent. We apologize for this inconvenience.
1 year, 7 months ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
1 year, 7 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
1 year, 7 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: October 3, 1:50 AM, Eastern Time (GMT -4) - Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
1 year, 7 months ago 4_Complete service disruption DOWN FOR MAINTENANCE: October 3, 1:00 AM, Eastern Time (GMT -4) - We we will have downtime of ~30 minutes and intermittent service for up to 2 hours after that. We will keep you updated.
1 year, 8 months ago 1_Operational RESOLVED: The issue with the database has been resolved. We apologize for the inconvenience.
1 year, 8 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
1 year, 8 months ago 1_Operational RESOLVED: Most issues with the release of ScheduleOnce 7.0 have been resolved. Some specific issues may still exist and will be resolved over the weekend.
1 year, 8 months ago 3_Partial service disruption UPDATE: ScheduleOnce 7.0 is now live but there are still many issues that are being worked on. Please bare with us as we work through them in the next few hours.
1 year, 8 months ago 4_Complete service disruption DOWN FOR MAINTENANCE: August 28, 9:50 PM, Eastern Time (GMT -4) - We are about to start updating ScheduleOnce to version 7.0, which will include integration with Office 365, iCloud, Salesforce, substantial updates to our Infusionsoft integration, and more. As posted earlier, we will have downtime of ~90 minutes and intermittent service for up to 5 hours after that. We will keep you updated.
1 year, 9 months ago 1_Operational ISSUE DETECTED: 08/03/2015 at 04:53 PM EST. We have detected an issue with email reminders not being sent out to some customers. This issue was promptly fixed; however, some customers might not have received reminders if they were set to receive them in the last hour. We apologize for any inconvenience this has caused.
1 year, 11 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete.
1 year, 11 months ago 4_Complete service disruption PLANNED DOWNTIME: Scheduled maintenance on ScheduleOnce servers is starting now. Up to 5 minutes downtime is expected.
1 year, 11 months ago Information SCHEDULED MAINTENANCE: Tomorrow (Tuesday, June 23, 2015), we will have planned downtime between 12:30 AM - 1:30 AM, US Eastern time. There will be downtime of approximately 5 minutes. During this scheduled maintenance, we will be making some changes to the network configuration, for an improved performance.
1 year, 11 months ago 1_Operational ISSUE RESOLVED on Monday, June 22 at 3:56 AM US Eastern time. This issue is now resolved. We are still investigating the cause and will continue to monitor the situation to ensure it remains stable. Thank you for your patience.
1 year, 11 months ago 3_Partial service disruption ISSUE DETECTED on June 22, 2015 at 3:51 AM, US Eastern time. We have detected an issue with meetme.so and booknow.so Booking pages, which is affecting some Users. Users may experience issues connecting to their Booking page on the customer side. Please be assured this is a top priority for us to fix ASAP. We will provide more info as soon as we have an update.
1 year, 11 months ago 1_Operational ISSUE RESOLVED on Monday, June 15 at 2:58 PM US Eastern time. This issue is now resolved. We are still investigating the cause and will continue to monitor the situation to ensure it remains stable. Thank you for your patience.
1 year, 11 months ago 3_Partial service disruption ISSUE DETECTED on June 15, 2015 at 2:28 PM, US Eastern time. We have detected an issue with meetme.so and booknow.so Booking pages, which is affecting some Users. Users may experience issues connecting to their Booking page on the customer side. Please be assured this is a top priority for us to fix ASAP. We will provide more info as soon as we have an update.
1 year, 11 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Sunday, June 7, 01:15 AM Eastern. ScheduleOnce is now hosted in its new hosting facility with improved performance, security and reliability. Service might be intermittent for the next 5 hours.
1 year, 11 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Sunday, June 7, 12:00 AM Eastern. We are moving to a new hosting facility and upgrading our server infrastructure. Downtime is expected to last approximately 60 minutes.
1 year, 11 months ago Information ASSESSMENT: Reported on June 4 at 10:59 AM. This morning, our developers were fine-tuning last weekend’s release and a minor flaw in the update caused some email notifications to not be sent out. The relevant notification was the confirmation email to User and Customer for some Booking pages. The affected bookings were from Booking pages that do not use Services. Booking pages using Services were not affected. Rescheduled bookings, cancellations, reminders, and the calendar invite were not affected. This issue is completely resolved. For any questions, email: support@scheduleonce.com
1 year, 11 months ago 1_Operational Reported on June 4, 2015 at 10:16 AM US Eastern Time. The issue with email notifications has now been resolved. We will continue monitoring the situation for the next several hours to ensure system integrity remains intact. We thank you for your patience as we worked to fix this matter.
1 year, 11 months ago 3_Partial service disruption Reported on June 4, 2015 at 9:48 AM US Eastern Time. The following service has been affected: Notifications. We detected an issue with email notifications not being sent out. Calendar invites are still being sent out. We are working to get this back up ASAP. We will keep you posted and apologize for any inconvenience.
1 year, 11 months ago 1_Operational Scheduled maintenance is now complete. Service might be intermittent for the next 5 hours.
1 year, 11 months ago 4_Complete service disruption Our scheduled maintenance is starting now. Downtime is expected to last approximately 20 minutes.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption