System Status - User application

Tracks issues affecting a User’s inability to access or make changes to their ScheduleOnce account.

Time Status Message
3 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.2 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING:We are starting the release now. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
3 weeks, 2 days ago 5_Incident report SCHEDULED DOWNTIME: Scheduled downtime for our next release will start between 12am and 1am this Saturday November 25 (midnight between Friday and Saturday), Eastern US time. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
1 month, 2 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.1 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
1 month, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: We are starting the release now. Downtime is expected to last up to 3 hours (likely much less). Service may be intermittent up to five hours thereafter. We'll keep you posted.
1 month, 2 weeks ago Information SCHEDULED DOWNTIME: We've scheduled downtime this weekend so we can release Version 8.1 of ScheduleOnce. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 3 hours (likely much less) and service may be intermittent up to 5 hours thereafter. We will keep you posted here on the status page and on our @StatusOnce Twitter account.
1 month, 3 weeks ago 1_Operational ISSUE RESOLVED: The issue signing into accounts and loading data should now be completely resolved as of a few hours ago. We delayed announcing its resolution in order to ensure stability. Our engineers are investigating the root cause. We appreciate the patience of those affected.
1 month, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: Some users in the United States are seeing issues logging into their accounts or accessing the customer end with CSS loaded. We are looking to this as a matter of high priority and hope to have a resolution soon. We will keep you posted.
3 months, 1 week ago 1_Operational SCHEDULED DOWN TIME COMPLETE: ScheduleOnce 8.0 is now live. See our new look and learn about new features at http://www.scheduleonce.com
3 months, 2 weeks ago 3_Partial service disruption SCHEDULED DOWNTIME COMPLETE: Scheduled downtime is now complete and ScheduleOnce 8.0 is live. We encourage you to take the time to become acquainted with the new interface and features available to you. If you have any questions, please don't hesitate to email us at support@scheduleonce.com. Service may be intermittent for up to 24 hours. Please check back here periodically for updates. Our help articles and video library have been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
3 months, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING NOW: Saturday, September 2, 1:15 AM Eastern. We are releasing ScheduleOnce 8.0 today. As this is a major release, we expect downtime up to 3 hours and intermittent service for up to 24 hours after downtime has concluded. We are excited to share this release with you. Please don't hesitate to email us at support@scheduleonce.com following the completion of the update should you run into any issues while using the new interface. Our help articles and video library have also been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
3 months, 2 weeks ago 5_Incident report SCHEDULED DOWNTIME: At 12 a.m. Eastern time on Saturday, September 2, we will be releasing ScheduleOnce version 8.0. Since this is a major release, we expect 180 minutes of downtime and intermittent service for 24 hours after that. We apologize for any inconvenience this may cause in the meantime. To learn more about the all-new ScheduleOnce 8.0, please see our blog at http://blog.scheduleonce.com/2017/08/scheduleonce-8-0-will-be-released-this-weekend/.
4 months, 2 weeks ago 1_Operational ISSUE RESOLVED: The issue with email notifications being sent multiple times has been resolved now. Thank you for your patience and we apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com
4 months, 2 weeks ago 5_Incident report INCIDENT REPORT: Over the past 12 hours, email notifications may have been sent multiple times. We have now put a temporary procedure in place to prevent this from occurring, though some duplicate emails may still be received. We expect a full resolution by tomorrow morning and will update once we have more information. If you have any questions, please reach out to: support@scheduleonce.com
5 months, 1 week ago Information ISSUE DETECTED: Recurring charge emails sent within a nine-minute window earlier today did not include the standard attached invoice. All emails sent before and after this nine-minute window included the invoice. We are investigating the cause. Affected accounts can still access all their invoices by going to Account >> Billing tab >> Transactions and invoicing. Please be in touch if you have any questions: support@scheduleonce.com
5 months, 1 week ago 1_Operational ISSUE RESOLVED: The issue with slowness in the user interface for accounts connected to iCloud Calendar is resolved. Please reach out to support@scheduleonce.com if you see any unexpected behavior. We will be monitoring the system closely to ensure stability.
5 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: Some iCloud users are seeing slow performance in their admin user interface. We are working on this issue and aiming to have it resolved by Saturday morning (US time). The customer side is not affected.
5 months, 2 weeks ago 1_Operational ISSUE RESOLVED: G Suite (Google Apps) users should now be able to use all features on their accounts.
5 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: Customers who login via G Suite (formerly GoogleApps) will not be able to make admin side changes to their calendars, view date-specific availability or approve Booking Requests. We are working with highest priority to resolve this issue. All customer-facing pages are functional.
5 months, 2 weeks ago 1_Operational SCHEDULED DOWNTIME FINISHED: Our infrastructure has been upgraded and the application is back up as of about 90 minutes ago, but we held off posting in order to ensure stability. We appreciate your patience as our developers upgraded the infrastructure and handled unexpected delays during the process. Service may be intermittent up to five hours. If you have any questions, please contact us at: support@scheduleonce.com
5 months, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: Developers are still waiting for the infrastructure upgrade to complete. We will post here again as soon as we have an update. Thanks for your patience during this unexpected delay.
5 months, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: A quick update that we're still working on the infrastructure upgrade. Our developers encountered an unexpected issue and some procedures had to be redone as a result. We believe the downtime will be complete in the next 90 minutes, possibly sooner. Thank you for your patience.
5 months, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: Our developers have advised us that downtime will continue up to an hour further. We will keep you posted. Thank you for your patience as we make sure that everything in the infrastructure upgrade is given our comprehensive attention.
5 months, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: We are starting the infrastructure upgrade now. Downtime is expected to last up to one hour. Service may be intermittent up to five hours thereafter. We'll keep you posted.
5 months, 2 weeks ago Information SCHEDULED DOWNTIME: On Saturday, July 1 at 12AM (midnight between Friday and Saturday) Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour and service may be intermittent up to five hours thereafter. We will keep you updated when we start the maintenance.
5 months, 3 weeks ago Information SCHEDULED DOWNTIME UPDATE: It has been determined that tomorrow, no downtime will be required. Thanks for your patience as we work on upgrading the infrastructure.
5 months, 3 weeks ago Information SCHEDULED DOWNTIME UPDATE: Our developers are still updating the infrastructure and downtime is not required today. It is possible that we will have downtime tomorrow instead. We will update the status page as soon as this is determined.
5 months, 3 weeks ago 5_Incident report SCHEDULED DOWNTIME UPDATE: Our developers are still preparing the infrastructure for updating and downtime will likely not begin for about another hour. We will update the status page as soon as it starts. Our scheduled downtime is expected to last up to an hour once it starts. Service may be intermittent up to five hours after downtime is finished.
5 months, 3 weeks ago Information SCHEDULED DOWNTIME UPDATE: We have changed the time of the scheduled downtime on Saturday, June 24 from 2AM Eastern US time to 3AM instead. It is also possible downtime will not be required. We will keep you updated around 3AM on this status page.
5 months, 3 weeks ago Information SCHEDULED DOWNTIME: On Saturday, June 24 at 2AM Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour. We will keep you updated when we start the maintenance.
6 months, 1 week ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Our scheduled database maintenance has finished and the application is now back up. Downtime lasted twenty minutes. Thank you again for your understanding as we maintain the application.
6 months, 1 week ago 4_Complete service disruption SCHEDULED DOWNTIME: Our scheduled database maintenance is starting. Downtime is expected to be up to half an hour, though it may be much less than this. Thank you for your patience as we maintain the application.
6 months, 1 week ago Information SCHEDULED DOWNTIME: There will be a planned database update on Saturday, June 10th, 2017 at 1:30 AM Eastern. The downtime is expected to last up to 30 minutes, but may be much less. During this time, the User application will be unavailable and customers will be unable to book appointments during this brief window. Check back here for updates.
8 months, 1 week ago 1_Operational ISSUE RESOLVED: The issue with Infusionsoft integration has been resolved. We thank you for your patience while we handled this issue with Infusionsoft. We're continuing to keep a close eye on the situation to make sure everything is working as it should be.
8 months, 1 week ago 3_Partial service disruption ISSUE UPDATE: We have identified the issue with Infusionsoft as a limit on the API connection. We have contacted Infusionsoft and they are currently working on increasing the limit, which will resolve the issue very soon. Please check back here for updates.
8 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue with Infusionsoft integration that is disconnecting users from Infusionsoft and preventing them from re-connecting their account. We are investigating this matter with the highest urgency and will update you as soon as we have more information. We sincerely apologize for any inconvenience this may cause in the meantime.
8 months, 1 week ago 1_Operational ISSUE RESOLVED: The issue with new payments has been resolved and you should now be able to pay for your account as expected. We are still assessing affected accounts and would like to ensure you that all issues will be addressed as soon as possible. You can contact us at support@scheduleonce.com with any questions or concerns about the issue.
8 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue with new payments. This is affecting any users who are attempting to purchase their account for the first time or after it has been placed on payment hold. The payment receives an error and, in some cases, multiple authorization attempts are made. We are investigating with highest priority and will update you as soon as we have more information and hopefully a resolution. Any extra authorizations will of course be remedied ASAP. Please be in touch at support@scheduleonce.com if you require assistance.
8 months, 2 weeks ago 1_Operational ISSUE RESOLVED: The issue with the database has been resolved. Booking pages should now be behaving as expected and we are continuing to monitor the situation closely. We apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com
8 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: We are seeing issues with the database and looking into it with highest urgency. It is causing slow performance of the application. We hope to have the application back up as soon as possible. We apologize for the inconvenience and we will keep you updated.
8 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: We completed scheduled maintenance without any downtime required.
8 months, 3 weeks ago Information PLANNED DOWNTIME: We have scheduled maintenance for tomorrow (tonight) at 2AM Eastern US time, Saturday, March 25. We expect downtime to be around 45 minutes. We will keep you posted on the status page.
8 months, 3 weeks ago 1_Operational ISSUE RESOLVED: The database is back online and all services are now fully operational. We are continuing to monitor the situation closely. We apologize for any inconvenience this has caused, and thank you for your patience as we worked to resolve this issue.
8 months, 3 weeks ago 3_Partial service disruption ISSUE PARTIALLY RESOLVED: The database is back online and both the user and customer applications are working as expected, except for 2-way cancel/reschedule sync, if turned on in your calendar settings for Google and Outlook integrations. We expect 15 minutes of slow performance, after which we expect all to be resolved. We will keep you updated.
8 months, 3 weeks ago 4_Complete service disruption ISSUE DETECTED: We detected an issue with our database and are in the process of resetting. We hope to have the application back up ASAP. We will have an update for you as soon as the application is back online.
9 months, 2 weeks ago 1_Operational ISSUE RESOLVED: All matters regarding email notifications not being sent and images not loading should be resolved. We are continuing to monitor the situation closely with Amazon to ensure there are no further issues. Please be in touch if you have any questions: support@scheduleonce.com
9 months, 2 weeks ago 3_Partial service disruption ISSUE PARTIALLY RESOLVED: Images are now loading and we are seeing that some email notifications are being sent out. We are hoping the issue will be fully resolved soon and are watching Amazon Web Service’s updates closely.
9 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: Our email and image host, Amazon Web Services, is currently experiencing an outage of services. This means that notifications from ScheduleOnce are not currently being sent and images might not be accessible. However, we anticipate that, upon resolution, queued notifications will be sent at a delay. We will keep you updated. You can also see the Amazon Web Services status page for their updates on the matter: https://status.aws.amazon.com/
9 months, 3 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.9 is live. Service may be intermittent for up to 5 hours.
9 months, 3 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, February 25, 12:00 AM Eastern. We are releasing ScheduleOnce 7.9 today, with downtime up to 90 minutes and intermittent service for up to five hours after.
9 months, 3 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.9 this weekend. Downtime will start at midnight (between Friday and Saturday), Saturday, February 25 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
10 months, 2 weeks ago 1_Operational ISSUE RESOLVED: All matters regarding the Mobile Admin Activity stream should be fully resolved. Please be in touch if you have any questions: support@scheduleonce.com
10 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: Users logging in through the Mobile Admin are currently unable to access their Activity stream and will occasionally be redirected back to the ScheduleOnce home page. We are currently investigating the issue. Check back for updates here.
10 months, 3 weeks ago 1_Operational PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 27, 2017 starting at 1:00 AM Eastern (US) within a four-hour window. Additional maintenance is still planned for Sunday, January 29, as previously noted. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
10 months, 3 weeks ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing further scheduled maintenance on Sunday, January 29, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
10 months, 4 weeks ago Information PLANNED MAINTENANCE: The planned maintenance was moved to early Saturday, January 21, 2017, starting at 1:00 AM Eastern (US). Downtime is not expected but minor blips might be noted during the four-hour window.
11 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 21, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
11 months, 1 week ago Information POSSIBLE DOWNTIME: Our hosting provider has notified us that on early Friday morning, between the window of 1AM-4AM Eastern (US), they are adding more resources to the netscaler we utilize. This could result in brief downtime, or could possibly be resolved without any apparent impact to our system. We will monitor the situation and provide an update if anything unexpected occurs. Thank you for your understanding.
11 months, 2 weeks ago 1_Operational ISSUE TENTATIVELY RESOLVED: Our hosting provider has made a change that has hopefully resolved the brief downtime issue. We are watching the matter very carefully to ensure all is as expected from here on. We apologize for any inconvenience this has caused.
11 months, 2 weeks ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is currently experiencing an issue and, as a result, ScheduleOnce is currently not accessible. We are in touch with them and will keep you posted as soon as we have more information.
11 months, 2 weeks ago Information SCHEDULED MAINTENANCE: Our host provider has advised us that they are working on core network maintenance this Friday morning, January 6, from 1 AM to 4 AM Eastern (USA). They are adding additional network infrastructure and moving the logical root bridge on the core network. They are estimating a moderate risk of brief downtime during this window. A potential outage could last upwards of 15 minutes. Thank you for your understanding as our host provider arranges for this improvement to their systems.
11 months, 2 weeks ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.8 is live. Service may be intermittent for up to 5 hours.
11 months, 2 weeks ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, December 30, 2016, at 10:30 PM Eastern Time (USA) - We are releasing ScheduleOnce 7.8 right now. Downtime expected to last up to 90 minutes, with intermittent service for ~5 hours after that.
11 months, 3 weeks ago Information PLANNED DOWNTIME: We are releasing version 7.8 this weekend. Downtime will start at 10:30PM Eastern US, Friday, December 30 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
11 months, 3 weeks ago 1_Operational ISSUE RESOLVED: All matters regarding the notifications should be fully resolved. A small amount of users or customers might receive two notifications rather than one for bookings created or updated during the affected window. Please be in touch if you have any questions: support@scheduleonce.com
11 months, 3 weeks ago 1_Operational UPDATE: We are marking the email notification issue as tentatively resolved. Email notifications are now being sent as expected. We are looking into the waiting queue of notifications from the affected window and should have a full resolution for you shortly.
11 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We have detected that email notifications are not being sent out by Amazon Web Services. SMS notifications and calendar invites are still being sent out as expected. We are working toward a swift solution and will keep you updated.
11 months, 3 weeks ago 1_Operational ISSUE RESOLVED: Our provider switched to a different internet source, which took a few minutes to update on our end. All should now be updated and back online. Thanks for your patience. Please be in touch if you have any questions.
11 months, 3 weeks ago 3_Partial service disruption UPDATE: We are still working with our provider to resolve the issue of intermittent downtime as swiftly as possible. You can see updates on the situation here and also on their status page: https://lightcrest.status.io/
11 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We are currently experiencing intermittent network issues, resulting in the user application not operating for a few minutes at a time. We are in close contact with our network provider and have conveyed the urgency of the issue's resolution. We will update you as soon as we have more information.
12 months ago 1_Operational ISSUE RESOLVED: The payment issue has been resolved by our credit card processor and all updates to credit cards should now work as expected. Thank you for your patience and we apologize again for any inconvenience.
12 months ago 3_Partial service disruption ISSUE DETECTED: Our credit card processor is experiencing an issue and, as a result, credit card payments cannot be processed. If you attempt to make a new payment or update your credit card, it will not work at the moment. We are in conversation with them and hope to have things running again ASAP. We will keep you posted. In the meantime, PayPal payments are working as expected, if you'd prefer to not wait until a resolution. If you would prefer to wait and your trial is currently expired, please reach out to support@scheduleonce.com and we will extend your trial. Our apologies for the inconvenience.
1 year, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.7 is live. Service may be intermittent for up to 5 hours.
1 year, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, November 12, 12:00 AM Eastern. We are releasing ScheduleOnce 7.7 today, with downtime up to 90 minutes. Service may be intermittent service for five hours after that
1 year, 1 month ago Information PLANNED DOWNTIME: We are releasing version 7.7 this weekend. Downtime will start at 12AM Eastern US, Saturday, November 12 (midnight between Friday and Saturday) and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
1 year, 1 month ago 1_Operational ISSUE RESOLVED: The payment issue experienced should now be resolved. It affected a User's ability to purchase an account or upgrade as well as update payment information within the affected window. All of these processes should now be fully functional. Please be in touch if you have any questions: support@scheduleonce.com
1 year, 1 month ago 3_Partial service disruption ISSUE DETECTED: Due to an issue in the database, no payments can currently be processed for new purchases. We are hoping to have this resolved in the next couple hours. Thank you for your patience. If you have any questions, please contact support@scheduleonce.com and we will respond as soon as we can.
1 year, 2 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.6 is live. Service may be intermittent for up to 5 hours.
1 year, 2 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
1 year, 2 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, October 1, 12:00 AM Eastern. We are releasing ScheduleOnce 7.6 today, with downtime up to 60 minutes and intermittent service for the next five hours.
1 year, 2 months ago Information PLANNED DOWNTIME: We are releasing version 7.6 this weekend. Downtime will start at 12AM Eastern US, Saturday, October 1 (midnight between Friday and Saturday) and is expected to last up to one hour. Service may be intermittent up to five hours after that.
1 year, 2 months ago 1_Operational ISSUE RESOLVED: Sunday, September 18, 11:30 Eastern time. Our server host has resolved their issue. The application is back up and all should be working as expected.
1 year, 2 months ago 1_Operational SERVICE RETURNING: September 18, 11am Eastern time. The issue with our upstream provider is concluding and services are returning to normal. Some accounts may still experience issues.
1 year, 2 months ago 3_Partial service disruption One of our upstream providers is experiencing technical difficulties. Some inbound network connections are affected. We expect full recovery shortly.
1 year, 3 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
1 year, 3 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Downtime is expected to last 15-30 minutes.
1 year, 3 months ago Information SCHEDULED MAINTENANCE: We will have downtime of 15-30 minutes on Saturday, 3 September, 2016 at 12AM (between Friday and Saturday) Eastern Time. Service may be intermittent up to three hours afterward.
1 year, 3 months ago Information INCIDENT SUMMARY for August 15: On this date, we experienced unplanned downtime and service interruption. This was the cause of multiple hardware-related issues occurring subsequently to each other. Due to a glitch, mirroring in the database was paused. This caused the logs on our main database to grow very fast, as when mirroring does not work, logs are not truncated as usual. Once logs reached the machine’s capacity, the database was unable to execute additional transactions. This was caught fairly quickly and we attempted multiple ways to fix it, but required a brief system reset to address the issue. Upon reloading, the server was overloaded and reached 100% capacity very fast. After assessing options, observing that the cache was building very slowly, we decided to take proactive measures immediately and change the configuration between the physical and virtual machine. Upon the first couple configuration changes, the hypervisor was momentarily successful but then crashed. We updated the hypervisor’s software and changed configuration again. The third configuration was stable. We are very sorry for the inconvenience this incident may have caused you and your customers. We have started addressing relevant matters, including a more robust alert system and an increased buffer for the servers. Please be in touch if you have any questions: contact@scheduleonce.com
1 year, 4 months ago 1_Operational ISSUES RESOLVED: After watching for a few hours we can confirm the previous fix was successful and all should be stable now. Again, we are very sorry for these issues and will be reaching out with a full explanation. Thank you for your patience as we dealt with it.
1 year, 4 months ago 3_Partial service disruption ISSUE MOSTLY RESOLVED: Most issues are now resolved. We are waiting for full confirmation of everything so we are cautiously putting status to partial, but application access and booking should be returned for all. We will keep you posted on exactly what happened, our actions, and what we're planning to do in future to prevent this.
1 year, 4 months ago 4_Complete service disruption ISSUE STILL ONGOING: We apologize for the repeated up-and-down service today. We need to take the server down once more for another fix. We are very sorry for this experience and are giving it our full attention. We will keep you posted as soon as we have more information.
1 year, 4 months ago 1_Operational MAINTENANCE COMPLETE: We are back up and have been verifying everything. Thanks for your patience while we reset the system. We are monitoring the application very closely and will continue to do so throughout the day. We will follow up later with information on the day's issues.
1 year, 4 months ago 1_Operational PLANNED DOWNTIME: We are taking the system down briefly (5-10 minutes) for a restart. We anticipate this will fix any performance issues experienced. We will keep you posted.
1 year, 4 months ago 3_Partial service disruption ISSUE RESOLVED: The application should be back up for all users, though we are still working to bring full functionality back to the activity stream on the Home page. We'll keep you updated.
1 year, 4 months ago 3_Partial service disruption PARTIAL SERVICE DISRUPTION: It has been brought to our attention that some users are not able to access the application yet. We expect this access to be back very soon and are working on the matter with highest urgency.
1 year, 4 months ago 1_Operational ISSUE RESOLVED: The application is back up and all should be working as expected. Reports are also accessible once more. We are sorry for these issues and will continue monitoring everything throughout the day to ensure all is well.
1 year, 4 months ago 4_Complete service disruption ISSUE DETECTED: Monday, 15th August, 2016, 06:30 AM Eastern US time - We have detected an issue with our production database that is preventing access to the User application. We are working to resolve the issue as soon as possible.
1 year, 4 months ago 3_Partial service disruption PARTIAL SERVICE DISRUPTION: Due to updates in today's release, report data is currently not accessible. Our developers have already found a fix and are waiting on the data migration to resolve the issue. We expect this will be fully resolved tomorrow and apologize for any inconvenienced the issue may have caused.
1 year, 4 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.5 is live. Service may be intermittent for up to 5 hours.
1 year, 4 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
1 year, 4 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration Downtime is expected to last approximately 2-3 hours.
1 year, 4 months ago Information PLANNED DOWNTIME: This Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration. Our new integration with PayPal works through all stages of the booking lifecycle to create a seamless payment experience unmatched in the industry. Because this update is so intrinsically tied into all account processes, our development team will require more downtime than usual. Expected downtime is 2-3 hours with intermittent service up to 5 hours after this. PayPal integration is one of our most popular feature requests and we look forward to sharing it with you.
1 year, 6 months ago 1_Operational ISSUE RESOLVED: Saturday, 28 May, 2016, 9:37 AM: All user-side functionality should be working as expected. We apologize for the issue and will continue monitoring to be sure all systems continue with optimal behavior.
1 year, 6 months ago 3_Partial service disruption ISSUE DETECTED: Saturday, 28 May, 2016, 9:09 AM Eastern US time - We have detected an issue with our production database that is affecting the Activity stream and stopping new configurations from being saved upon editing. We are acting on this matter with the highest urgency and will keep you updated.
1 year, 7 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year, 7 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 23, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
1 year, 7 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
1 year, 8 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
1 year, 8 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 2, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
1 year, 8 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
1 year, 9 months ago 1_Operational RESOLVED: Our ISP has informed us the DDOS attack is resolved. We will continue monitoring service but it should be fine from here on out.
1 year, 9 months ago 3_Partial service disruption Our ISP is under a DDOS attack. Some interruption in service may occur as they handle it.
1 year, 9 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.3 is live. Service may be intermittent for up to 5 hours.
1 year, 9 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Feb 26, 11:00 PM Eastern. We are releasing ScheduleOnce 7.3. Downtime may be up to 90 minutes with intermittent service for the next five hours.
1 year, 9 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.3 this weekend, starting at 11 PM US Eastern time on Friday, February 26. Downtime will be up to 90 minutes with intermittent service for up to five hours after this. We will keep you posted when the time comes.
1 year, 11 months ago Information SCHEDULED MAINTENANCE: Our server hosting provider is performing scheduled maintenance at 1 AM US Eastern time on Thursday, December 31. There should not be more than a few seconds of downtime, if any, but we are posting just in case. If anything happens that was unexpected, we will update you here.
1 year, 12 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.2 is live. Service may be intermittent for up to 5 hours.
1 year, 12 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Dec 18, 11:00 PM Eastern. We are releasing ScheduleOnce 7.2. Downtime may be up to 90 minutes with intermittent service for the next few hours.
2 years ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.2 this Friday at 11PM US Eastern time. Downtime may be up to 90 minutes with intermittent service for the next few hours.
2 years ago Information SCHEDULED MAINTENANCE: This Thursday, December 10, between 1 AM - 5 AM, US Eastern Standard Time, our server hosting provider will perform scheduled maintenance. There is slight possibility of downtime up to an hour but most likely it will be less than five minutes. We will be monitoring the situation from our end closely and will let you know if there are any relevant updates.
2 years, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
2 years, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Nov 6, 11:00 PM Eastern. We are releasing ScheduleOnce 7.1. Downtime is expected to last approximately 60 minutes.
2 years, 1 month ago 5_Incident report PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.1 this weekend. The release will start on Friday, August 28, @ 11:00 PM Eastern Daylight Time (GMT -5). There will be downtime of approximately 60 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page.
2 years, 1 month ago 1_Operational RESOLVED: Our hosting provider has completed maintenance and the system is fully operational. We apologize for the inconvenience.
2 years, 1 month ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service is down for a few minutes. We apologize for this inconvenience.
2 years, 2 months ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
2 years, 2 months ago 3_Partial service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service may be intermittent. We apologize for this inconvenience.
2 years, 2 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: October 3, 1:50 AM, Eastern Time (GMT -4) - Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
2 years, 2 months ago 4_Complete service disruption DOWN FOR MAINTENANCE: October 3, 1:00 AM, Eastern Time (GMT -4) - We we will have downtime of ~30 minutes and intermittent service for up to 2 hours after that. We will keep you updated.
2 years, 3 months ago 1_Operational RESOLVED: The issue with the database has been resolved. We apologize for the inconvenience.
2 years, 3 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
2 years, 3 months ago 1_Operational RESOLVED: Most issues with the release of ScheduleOnce 7.0 have been resolved. Some specific issues may still exist and will be resolved over the weekend.
2 years, 3 months ago 1_Operational UPDATE: ScheduleOnce 7.0 is now live but there are still many issues that are being worked on. Please bare with us as we work through them in the next few hours.
2 years, 3 months ago 4_Complete service disruption DOWN FOR MAINTENANCE: August 28, 9:50 PM, Eastern Time (GMT -4) - We are about to start updating ScheduleOnce to version 7.0, which will include integration with Office 365, iCloud, Salesforce, substantial updates to our Infusionsoft integration, and more. As posted earlier, we will have downtime of ~90 minutes and intermittent service for up to 5 hours after that. We will keep you updated.
2 years, 4 months ago 1_Operational ISSUE DETECTED: 08/03/2015 at 04:53 PM EST. We have detected an issue with email reminders not being sent out to some users. This issue was promptly fixed; however, some users might not have received reminders if they were set to receive them in the last hour. We apologize for any inconvenience this has caused.
2 years, 4 months ago 1_Operational ISSUE RESOLVED on July 28 at 9:45PM US Eastern time This issue has now been resolved. We will continue monitoring the situation for the next several hours to ensure users are able to log in and edit settings. We thank you for your patience and apologize for any inconvenience this may have caused.
2 years, 4 months ago 3_Partial service disruption ISSUE DETECTED on July 28, 2015 at 9:22PM US Eastern time. Some users are seeing issues logging into their accounts or editing their configuration. Customer-end booking pages continue to function as normal. Our top priority is to investigate and correct this issue. We apologize for the inconvenience this has caused.
2 years, 5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete.
2 years, 5 months ago 4_Complete service disruption PLANNED DOWNTIME: Scheduled maintenance on ScheduleOnce servers is starting now. Up to 5 minutes downtime is expected.
2 years, 5 months ago Information SCHEDULED MAINTENANCE: Tomorrow (Tuesday, June 23, 2015), we will have planned downtime between 12:30 AM - 1:30 AM, US Eastern time. There will be downtime of approximately 5 minutes. During this scheduled maintenance, we will be making some changes to the network configuration, for an improved performance.
2 years, 5 months ago 1_Operational ISSUE RESOLVED on June 22, 2015 at 3:30 PM, US Eastern time. This issue has now been resolved. Please be assured that all functionality on the Customer end remained working as expected. The issue affected the admin end only. We apologize for any inconvenience this has caused.
2 years, 5 months ago 4_Complete service disruption ISSUE DETECTED on Monday, June 22 at 3:10 PM US, Eastern time. We have detected an issue with the User application, which is affecting customers' ability to sign in and use the admin area. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
2 years, 5 months ago 1_Operational ISSUE RESOLVED on Monday, June 22 at 3:56 AM US Eastern time. This issue is now resolved. We are still investigating the cause and will continue to monitor the situation to ensure it remains stable. Thank you for your patience.
2 years, 5 months ago 3_Partial service disruption ISSUE DETECTED on June 22, 2015 at 3:51 AM, US Eastern time. We have detected an issue with slowness in the User application, which is affecting some Users. Users may experience issues logging into their account or navigating within their account. Please be assured this is a top priority for us to fix ASAP. We will provide more info as soon as we have an update.
2 years, 6 months ago 1_Operational ISSUE RESOLVED on Monday, June 15 at 2:58 PM US Eastern time. This issue is now resolved. We are still investigating the cause and will continue to monitor the situation to ensure it remains stable. Thank you for your patience.
2 years, 6 months ago 3_Partial service disruption ISSUE DETECTED on June 15, 2015 at 2:40 PM, US Eastern time. We have detected an issue with slowness in the User application, which is affecting some Users. Users may experience issues logging into their account or navigating within their account. Please be assured this is a top priority for us to fix ASAP. We will provide more info as soon as we have an update.
2 years, 6 months ago 1_Operational RESOLVED: June 8, 2015 at 6:03 AM US Eastern Time. The issue with reports has now been fixed. We will continue monitoring the situation to make sure all is well. Thank you for your patience as we worked to resolve the matter.
2 years, 6 months ago 3_Partial service disruption ISSUE DETECTED: on June 8, 2015 at 1:00 AM US Eastern time. We detected an issue with data not loading in User Reports. We are working to resolve this issue ASAP and will send an update once we have more information. We apologize for the inconvenience.
2 years, 6 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Sunday, June 7, 01:15 AM Eastern. ScheduleOnce is now hosted in its new hosting facility with improved performance, security and reliability. Service might be intermittent for the next 5 hours.
2 years, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Sunday, June 7, 12:00 AM Eastern. We are moving to a new hosting facility and upgrading our server infrastructure. Downtime is expected to last approximately 60 minutes.
2 years, 6 months ago Information ASSESSMENT: Reported on June 4 at 10:59 AM. This morning, our developers were fine-tuning last weekend’s release and a minor flaw in the update caused some email notifications to not be sent out. The relevant notification was the confirmation email to User and Customer for some Booking pages. The affected bookings were from Booking pages that do not use Services. Booking pages using Services were not affected. Rescheduled bookings, cancellations, reminders, and the calendar invite were not affected. This issue is completely resolved. For any questions, email: support@scheduleonce.com
2 years, 6 months ago 1_Operational Reported on June 4, 2015 at 10:16 AM US Eastern Time. The issue with email notifications has now been resolved. We will continue monitoring the situation for the next several hours to ensure system integrity remains intact. We thank you for your patience as we worked to fix this matter.
2 years, 6 months ago 3_Partial service disruption Reported on June 4, 2015 at 9:48 AM US Eastern Time. The following service has been affected: Notifications. We detected an issue with email notifications not being sent out. Calendar invites are still being sent out. We are working to get this back up ASAP. We will keep you posted and apologize for any inconvenience.
2 years, 6 months ago 1_Operational Scheduled maintenance is now complete. Service might be intermittent for the next 5 hours.
2 years, 6 months ago 4_Complete service disruption Our scheduled maintenance is starting now. Downtime is expected to last approximately 20 minutes.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption