System Status - Customer application

Tracks issues affecting your customer’s ability to access Booking pages or make bookings with ScheduleOnce.

Time Status Message
1 week, 6 days ago 1_Operational ISSUE RESOLVED: The issue ScheduleOnce experienced is finally fully resolved. Loading times in the ScheduleOnce Customer and User app are now back to normal. Please reach out if you have any questions: support@scheduleonce.com
1 week, 6 days ago 3_Partial service disruption ISSUE DETECTED: The Azure database where ScheduleOnce is hosted is experiencing issues similar to what we experienced from them yesterday. This may cause slow loading times within the ScheduleOnce User and Customer app. Once Azure addresses these issues the User and Customer app loading times should return to normal. We apologize for any inconvenience this may have caused, but this was entirely the fault of Microsoft Azure. With this incident, they have broken their SLA with us. Please be in touch if you have any questions: support@scheduleonce.com
2 weeks ago Information ISSUE REPORT, 29 November 2018: The Azure database where ScheduleOnce is hosted was down today. This caused the ScheduleOnce User and Customer app to be down for 21 minutes (10:58 AM UTC - 11:19 AM UTC). We continue to monitor the situation closely. We apologize for any inconvenience this may have caused, but this was entirely the fault of Microsoft Azure. With this incident, they have actually broken their SLA with us. You can see more details in the screenshot taken from the Azure console in the image attached to our StatusOnce Twitter post here: https://twitter.com/StatusOnce/status/1068124322202566656 Please be in touch if you have any questions: support@scheduleonce.com
1 month, 2 weeks ago 1_Operational ISSUE RESOLVED: This morning, we deployed an update that resolved the issue and we have been watching for stability since then. We are seeing that all behavior is now working as expected for iCloud users, with the exception of the calendar invite, which their iCloud Calendar will not send at the moment. All ScheduleOnce notifications will be sent as expected. This overall issue seems to have been caused by an impromptu change on the iCloud side, which caused the need for us to accommodate after the fact. We appreciate your patience as we addressed this change from Apple. Please reach out to support@scheduleonce.com with any questions.
1 month, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We are seeing stability issues with the iCloud integration and Users with integrated iCloud calendars may not be able to receive bookings. Our developers are investigating possible causes, whether on Apple's end or ours. We are in communication with Apple and will update as soon as we have more information.
1 month, 3 weeks ago 1_Operational ISSUE RESOLVED: The PC connector integration has been active for the last 45 minutes and we have been monitoring it to ensure stability. All syncing and bookings should function as expected. We appreciate your patience while this was resolved. If you have questions or see anything unexpected, please reach out to support@scheduleonce.com for assistance.
1 month, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: Our developers are reporting that the data migration for the PC connector will be another 1-2 hours. This means that customers using the PC connector for Outlook will not be able to sync or receive bookings during that time. We apologize for this unexpected delay and want to ensure you we are focusing on this issue as highest priority to resolve. We will post again once the migration is complete.
1 month, 3 weeks ago 3_Partial service disruption ISSUE UPDATE: We are seeing a delay in the PC connector's data migration after the release. We expect this may take up to another two hours before syncing and booking are available to customers using the PC connector. We apologize for any inconvenience this may cause and will let you know as soon as we have an update.
1 month, 3 weeks ago 3_Partial service disruption DOWNTIME COMPLETE: Our scheduled downtime for releasing ScheduleOnce 8.9 is complete. Service may be intermittent for up to five hours. Please note that the database is still indexing from the release; it will take a few hours for new feature functionality to appear in the stream. Customers using the Outlook PC connector will still be able to access the admin area but will not be able to sync or receive bookings for approximately the next 90 minutes. We will update on the PC connector status once we have more information. Customers can reach out to support@scheduleonce.com with any questions.
1 month, 3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:04AM US Eastern, Saturday, October 20, 2018. We are starting the release for ScheduleOnce 8.9 now. Downtime is expected to last up to 120 minutes with intermittent service for five hours thereafter. We will post more information here as soon as we have an update.
1 month, 3 weeks ago Information SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.9 this Saturday, October 20, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 120 minutes with up to 5 hours intermittent service thereafter.
1 month, 4 weeks ago 1_Operational ISSUE RESOLVED: Issues with Dynamic rules and Resource pools have now been resolved. All Master pages should now be working as expected. If you are still experiencing any issues, please email support@scheduleonce.com
1 month, 4 weeks ago 3_Partial service disruption ISSUE DETECTED: We have seen that Master pages using Dynamic Rules will show "No Times are currently Available." As well, previously created Resource Pools will not be visible in the Admin side. Master pages using Static rules are behaving as expected. We are are working to correct this issue with highest priority and will continue to keep you updated.
2 months, 2 weeks ago 1_Operational ISSUE RESOLVED: The behavior experienced regarding loading after October 20 has been resolved and customers using a mobile device should now be able to book without issue. Some accessing by mobile device from Brazil may still see an issue and we expect this to be resolved soon. Thank you for your patience. Please reach out with any questions to: support@scheduleonce.com
2 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: We have detected an issue on mobile browser for some users when selecting a date after October 20 on the Booking page. Behavior experienced is that the page continues loading and does not move to the next step. Experience on desktop view is unaffected; this issue applies only to mobile view. We are investigating with highest priority and hope to resolve this within the next 48 hours. Thank you for your patience in the meanwhile. We will update as soon as we have more information.
4 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, August, 11, 2018, 1:40 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.8 release is now complete. Service may be intermittent for up to 5 hours.
4 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:00AM US Eastern, Saturday, August 11, 2018. We are starting scheduled maintenance now to release ScheduleOnce 8.8. Downtime is expected to last up to 90 minutes. We will post more information here as soon as we have an update.
4 months ago Information SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.8 this Saturday, August 11, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 90 minutes with up to 5 hours intermittent service thereafter.
4 months, 2 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 2:11 AM US Eastern, Saturday, July 28. Our scheduled maintenance is now complete. Thank you for your patience as we ensure our systems stay up to date with streamlined performance.
4 months, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:03AM US Eastern, Saturday, July 27, 2018. We are starting scheduled maintenance now. Downtime is expected to last up to 140 minutes. We will post more information here as soon as we have an update.
4 months, 2 weeks ago Information SCHEDULED DOWNTIME: Our development team is performing system maintenance this Saturday, July 28. Downtime will start at 12AM Eastern US (midnight between Friday and Saturday) and is expected to last up to 140 minutes.
5 months, 1 week ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 2:04 AM US Eastern, Saturday, July 7. Our scheduled maintenance is now complete. Thank you for your patience as we ensure our systems stay up to date with streamlined performance.
5 months, 1 week ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:03AM US Eastern, Saturday, July 7, 2018. We are starting scheduled maintenance now. Downtime is expected to last up to two hours. We will post more information here as soon as we have an update.
5 months, 1 week ago Information SCHEDULED DOWNTIME: Our development team is performing system maintenance this Saturday, July 7. Downtime will start at 12AM Eastern US (midnight between Friday and Saturday) and is expected to last up to two hours.
5 months, 2 weeks ago 1_Operational DOWNTIME COMPLETE: Sunday, 1 July, 2018: 6:44AM US Eastern: Our hardware is upgraded and the downtime is complete. Thank you for your patience as we improve performance.
5 months, 2 weeks ago 4_Complete service disruption DOWNTIME: Sunday, 1 July, 2018: 6:43AM US Eastern: We are going to have about a minute of downtime in order to upgrade hardware and improve performance. You may experience brief connection issues of a few seconds. We will keep you posted.
5 months, 2 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, June 30, 2018, 2:01 AM Eastern US. The scheduled downtime for the ScheduleOnce 8.7 release is now complete. Service may be intermittent for up to 5 hours.
5 months, 2 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:04AM Eastern US, Saturday, June 30. We are starting the release now for ScheduleOnce 8.6. Downtime is estimated to be two hours. After the downtime is complete, service may be intermittent up to five hours thereafter.
5 months, 2 weeks ago Information SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.7 this Saturday, June 30, at 12AM Eastern (midnight between Friday and Saturday). Downtime is expected to last up to 2 hours with up to 5 hours intermittent service thereafter.
7 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Saturday, May 12, 2018, 1:53AM Eastern US. Scheduled downtime for ScheduleOnce 8.6 release is complete. Service may be intermittent for the next five hours. Learn more about the newest release: https://blog.scheduleonce.com/2018/05/scheduleonce-8-6-is-live-offer-a-localized-scheduling-experience/
7 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:00AM Eastern US, Saturday, April 12. We are starting the release now for ScheduleOnce 8.6. Downtime is estimated at two hours. After the downtime is complete, service may be intermittent up to five hours thereafter.
7 months, 1 week ago Information SCHEDULED DOWNTIME: We are releasing ScheduleOnce 8.6 this weekend. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time, May 12. We expect downtime of up to two hours and service may be intermittent up to five hours thereafter.
8 months, 3 weeks ago 1_Operational ISSUE RESOLVED: Our developers have been monitoring the performance issue for an extended period during which everything was stable. They have confirmed that the system is working as expected and this issue should be resolved. We apologize for any inconvenience this may have caused.
8 months, 3 weeks ago 3_Partial service disruption ISSUE DETECTED: We have been reviewing a reported issue with slow performance on some Booking pages. Our developers are investigating this with highest priority. We will update once we have further relevant information.
8 months, 3 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 3:50 AM Eastern US, March 24. The Customer application is now live and available to accept bookings. Service may be intermittent for up to 5 hours. Thank you for your patience.
8 months, 3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: 2:55 AM Eastern US, March 24. Our developers are still working on migrating the Customer application. During this time, customers will be unable to book appointments. We hope to have everything completed very soon. Thank you for your patience in the meantime and check back here for updates.
8 months, 3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:15AM Eastern US, Saturday, March 24. We are starting the release now for ScheduleOnce 8.5. Downtime is estimated at two hours. After the downtime is complete, service may be intermittent up to five hours thereafter.
8 months, 3 weeks ago Information SCHEDULED DOWNTIME: This weekend, we are releasing ScheduleOnce 8.5 with native Zoom integration. Downtime is estimated at two hours, starting 12AM Eastern US, Saturday, March 24 (midnight between Friday and Saturday). After the downtime is complete, service may be intermittent up to five hours thereafter. See more about the ScheduleOnce 8.5 release here: https://blog.scheduleonce.com/2018/03/scheduleonce-8-5-is-coming-native-zoom-integration/
9 months, 1 week ago 1_Operational ISSUE RESOLVED: The issue with the Salesforce integration is resolved. It appears to be due to a network issue with either Azure or the Salesforce API that they have now addressed.
9 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: We are seeing a timeout for the Salesforce integration, which is causing Booking pages integrated with Salesforce to currently not allow bookings. We are evaluating the cause of this, whether on our side or Salesforce's, with highest priority.
9 months, 2 weeks ago 1_Operational ISSUE RESOLVED: The issue with the server was identified and resolved. Thank you for your patience as we addressed this.
9 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: One of our servers is experiencing issues and our developers are looking into it with highest priority. Behavior may include intermittent or slower service on the customer end. We will keep you updated.
9 months, 3 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 12:40AM Eastern US, Saturday, February 24, 2018. Our scheduled downtime has been completed. Thank you for your patience during the update.
9 months, 3 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:15AM Eastern US, Saturday, February 23. We are starting our scheduled downtime for our patch. Downtime is expected to last up to 45.
9 months, 3 weeks ago Information SCHEDULED DOWNTIME UPDATE: The timing for our patch tomorrow has updated to 12AM Eastern US, Saturday, February 24 (midnight between Friday and Saturday). Downtime will be up to 45 minutes.
9 months, 3 weeks ago Information SCHEDULED DOWNTIME: We will be releasing a patch this Saturday, February 24, at 1AM Eastern US. Downtime will be up to 45 minutes.
9 months, 4 weeks ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 1:30AM Eastern US, Saturday, February 17, 2018. Our scheduled downtime has been completed. Service may be intermittent up to five hours from now. Thanks for your patience during the update. We're happy to share ScheduleOnce 8.4 with you!
9 months, 4 weeks ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: 12:10AM Eastern US, Saturday, February 17. We are starting our scheduled downtime to release ScheduleOnce 8.4. Downtime is expected to last approximately 90 minutes with intermittent service for up to five hours thereafter.
10 months ago Information SCHEDULED DOWNTIME: Our latest release will be deployed this weekend on Saturday, February 17, 2018 at 12AM Eastern time (midnight between Friday and Saturday). Downtime will be approximately 90 minutes and there will be intermittent service up to five hours thereafter.
10 months, 1 week ago 1_Operational ISSUE RESOLVED: Our developers have confirmed the issue with the PC connector for Outlook should be resolved. Thank you for your patience as we addressed this hardware issue.
10 months, 1 week ago 3_Partial service disruption ISSUE UPDATE: Our developers have switched the server for our PC connector database and downtime has completed. They are investigating further to confirm the current status after switching servers. We will keep you updated as soon as we have full confirmation of the status.
10 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: Our developers are investigating an issue with the PC connector, which has the following behavior: for some, an error message incorrectly stating the connector is not connected to the internet; for others, slow loading times for available time slots on the customer end, slow loading for booking appointments, occasional time-outs when booking appointments, and slow loading on user end in some sections connected to the calendar. This was caused by a hardware issue on the server. We are about to switch the PC connector database to a different server and there will be downtime of up to 20 minutes. We will keep you updated.
10 months, 2 weeks ago 1_Operational ISSUE RESOLVED: GoToMeeting has resolved their issue and now all should be working as expected. You can see more details on the matter through their status page: http://status-goto-developer.logmeininc.com/incidents/9s37tmj1b7q4
10 months, 2 weeks ago 3_Partial service disruption ISSUE UPDATE: We have received confirmation that the issue is a (500) Internal Server Error on GoToMeeting's side of the API, which is being experienced globally by applications integrated with GoToMeeting. We will keep you updated as soon as we have more information.
10 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: We are seeing a temporary connection error for Booking pages integrated with GoToMeeting. Our developers have investigated the issue and seen errors coming from the GoToMeeting end. We believe there is an error on their side and have contacted them. We will continue to investigate and keep you updated.
11 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: The maintenance is complete. Thanks for your patience as we worked to maintain the system.
11 months ago 3_Partial service disruption SCHEDULED MAINTENANCE UPDATE: Saturday, January 13, 2018, 6:15AM. The maintenance is taking a bit longer than expected so the affected window will be longer than 5 hours. We will update when everything is complete.
11 months ago 3_Partial service disruption SCHEDULED MAINTENANCE STARTING: Saturday, January 13, 2018, 2:00 AM Eastern US. Our scheduled maintenance is starting now and will be active for up to five hours, with intermittent service primarily in the form of slower performance. We will keep you posted.
11 months ago Information SCHEDULED MAINTENANCE: As a reminder, this Saturday, January 13 at 2AM Eastern US, we have scheduled maintenance. Service may be intermittent up to five hours on both the Customer and User side with slower performance at times.
11 months ago Information SCHEDULED MAINTENANCE: We have scheduled maintenance planned this Saturday, January 13 at 2AM Eastern US. Service may be intermittent up to five hours with slower performance at times.
11 months, 1 week ago 1_Operational ISSUE RESOLVED: Monday, January 8, 2018, 12:35PM. The issue with Booking pages loading is now resolved.
11 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: Monday, January 8, 2018, 12:24PM Eastern US. We are seeing an issue with some pages not loading availability or the booking form and are investigating with highest urgency. We expect the matter to be resolved soon and will keep you updated.
11 months, 1 week ago 1_Operational MAINTENANCE COMPLETE: Sunday, January 7, 2018, 2AM Eastern US. The database maintenance scripts are complete and bookings can now be taken. Thank you for your patience as we maintain the systems.
11 months, 1 week ago 4_Complete service disruption MAINTENANCE UPDATE: Sunday, January 7, 2018, 2:29AM US Eastern. The last script for database maintenance is taking longer than expected. We hope to have everything completed very soon. Thank you for your patience in the meantime.
11 months, 1 week ago 4_Complete service disruption MAINTENANCE INITIATED: Sunday, January 7, 2018, 12:50AM US Eastern. Our developers are currently performing database maintenance, which is temporarily slowing the system. As a result, bookings are not able to be made for a short period of time. We expect the script to be done very soon. We will keep you updated.
11 months, 1 week ago 1_Operational SCHEDULED DOWNTIME COMPLETE: 1:40 AM Eastern US. ScheduleOnce 8.3 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours. Contact us with any questions at support@scheduleonce.com.
11 months, 1 week ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: Saturday, January 6, 12:40 Eastern. We are starting the release now. Downtime is expected to last up to 2 hours. Service may be intermittent up to five hours thereafter. We'll keep you posted.
11 months, 1 week ago 1_Operational As a reminder, in order to release version 8.3, ScheduleOnce has scheduled downtime this Saturday, January 6 at 12:00AM (midnight between Friday and Saturday). Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Check back here for updates during and after the update.
11 months, 1 week ago 1_Operational ISSUE RESOLVED: The issue with pages loading is now resolved. We apologize for any inconvenience this may have caused. If you are seeing any unexpected behavior, please reach out to: support@scheduleonce.com
11 months, 1 week ago 3_Partial service disruption ISSUE UPDATE: We are seeing that the majority of pages are now working as expected but there are a few that are still experiencing issues. We are continuing to investigate and will update as soon as we have more information.
11 months, 1 week ago 4_Complete service disruption ISSUE UPDATE: We are seeing that all pages are now experiencing an issue loading availability. Our developers are still investigating and hoping to resolve the issue very soon. We will keep you updated.
11 months, 1 week ago 3_Partial service disruption ISSUE DETECTED: Some Booking pages and Master pages are loading as times not currently available. Our developers are investigating with highest priority. We will post an update once we have more information. We apologize in the meantime for the inconvenience and hope to have a resolution very soon.
11 months, 1 week ago 1_Operational SCHEDULED DOWNTIME: As a reminder, ScheduleOnce has scheduled downtime as we release version 8.3 this Saturday, January 6 at 12:00 AM (midnight between Friday and Saturday) Eastern US. Downtime is expected to last up to two hours, with intermittent service for up to five hours after. Please check back here for updates during and after the update.
11 months, 2 weeks ago Information SCHEDULED DOWNTIME: This Saturday at midnight (between Friday and Saturday) Eastern US time, we have scheduled downtime to release ScheduleOnce 8.3, our latest update. Downtime is expected for up to two hours and service may be intermittent up to five hours after downtime is finished.
11 months, 2 weeks ago Information RESOLVED ISSUE UPDATE: Our developers have updated us that the issue with Booking pages working slowly or timing out was due to a Microsoft issue with our Azure database hosted with them. As soon as Microsoft addressed this issue, the matter also was resolved on our end. If you have any questions or see any unexpected behavior, please do not hesitate to reach out to us: support@scheduleonce.com
11 months, 2 weeks ago 1_Operational ISSUE RESOLVED: The issue related to Booking pages being slower and sometimes timing out should now be resolved. Our developers are evaluating the issue further and we are monitoring the system very closely to ensure stability. Thank you for your patience as we resolved this issue.
11 months, 2 weeks ago 3_Partial service disruption ISSUE DETECTED: Tuesday, January 2, 2018, 12:36PM US Eastern. We are seeing some Booking pages taking extra time to load and, in some cases, timing out. We are evaluating the issue with highest priority and will provide an update as soon as we have more information.
11 months, 4 weeks ago 1_Operational ISSUE RESOLVED: The issue regarding notifications is resolved and all email notifications for future bookings should be acting as expected. Customer and User notifications from the affected window have been sent out, excepting reminders related to bookings for today. We apologize for this issue and thank you for your patience as we resolved the matter.
11 months, 4 weeks ago 3_Partial service disruption ISSUE UPDATE: Issue with email notifications not being sent does not affect customers using 'Email from your domain'. For any questions please contact: support@scheduleonce.com
11 months, 4 weeks ago 5_Incident report INCIDENT REPORT: We are seeing an issue that ScheduleOnce email notifications are not being sent due to a quota issue. Our technical team is working toward a resolution. We expect a full resolution in the next few hours and will update once we have more information. If you have any questions, please reach out to: support@scheduleonce.com
1 year ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.2 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
1 year ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING:We are starting the release now. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
1 year ago 5_Incident report SCHEDULED DOWNTIME: Scheduled downtime for our next release will start between 12am and 1am this Saturday November 25 (midnight between Friday and Saturday), Eastern US time. We expect downtime of 30-60 minutes and service may be intermittent up to 5 hours thereafter.
1 year, 1 month ago 1_Operational SCHEDULED DOWNTIME COMPLETE: ScheduleOnce 8.1 is now live and the User and Customer sites are active. Service may be intermittent for up to 5 hours.
1 year, 1 month ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: We are starting the release now. Downtime is expected to last up to 3 hours (likely much less). Service may be intermittent up to five hours thereafter. We'll keep you posted.
1 year, 1 month ago Information SCHEDULED DOWNTIME: We've scheduled downtime this weekend so we can release Version 8.1 of ScheduleOnce. The release will start at 12:00 AM Saturday (midnight between Friday and Saturday), Eastern US time. We expect downtime of up to 3 hours (likely much less) and service may be intermittent up to 5 hours thereafter. We will keep you posted here on the status page and on our @StatusOnce Twitter account.
1 year, 1 month ago 1_Operational ISSUE RESOLVED: The matter where customers cannot make bookings is now resolved. We are investigating the cause with our engineering team. We are sorry for any inconvenience this may have caused.
1 year, 1 month ago 3_Partial service disruption ISSUE DETECTED: We are seeing accounts that are unable to complete bookings due to a temporary connection error. Our engineers are investigating with highest priority and urgency. We will update when we have more information.
1 year, 3 months ago 1_Operational ISSUE RESOLVED: All Booking pages should now be working as expected. We appreciate your patience with the downtime due to our release. Please be sure to learn about our new layout and features at https://www.youtube.com/watch?v=kBbf0zhO8kg
1 year, 3 months ago 3_Partial service disruption ISSUE UPDATE: The Booking pages have been up for some time and we were holding off confirming this in order to ensure stability of the resolution. However, currently everything is working as expected and we are hopeful this will continue. All our developers are watching the matter very closely and we will keep the status on partial a while longer as we continue reviewing the matter. We are very sorry for this issue and any inconvenience it may have caused.
1 year, 3 months ago 4_Complete service disruption ISSUE UPDATE: All browsers are now affected and all pages are temporarily down on the customer end. We are working to fix this ASAP. We'll keep you updated as soon as we have more information.
1 year, 3 months ago 3_Partial service disruption ISSUE DETECTED: Due to a patch we just uploaded, we are seeing that some are not able to access their Booking pages on the customer end. It is only affecting some browsers and should be accessible in an incognito browser. We recommend clearing your cache, as this addresses the issue for many. We will keep you updated. We apologize for the issue and want to assure you that our developers are working to fix this ASAP.
1 year, 3 months ago 1_Operational ISSUES RESOLVED: #1 Embedded Booking Pages are now working as expected. #2 Redirects are now occurring as expected. If you still see any issues please email support@scheduleonce.com
1 year, 3 months ago 3_Partial service disruption ISSUE DETECTED: Booking pages using redirect URLs are currently booking appointments but not redirecting to the specified URL. We have created a fix for this and hope to have it resolved in the next couple hours. We will update when we have more information. Thank you for your patience as we work to resolve this completely ASAP.
1 year, 3 months ago 3_Partial service disruption ISSUE DETECTED: We are seeing that some website integration is not working. We expect this to be resolved within the next couple hours. We will post on this again as soon as we have an update.
1 year, 3 months ago 3_Partial service disruption SCHEDULED DOWNTIME COMPLETE: Scheduled downtime is now complete and ScheduleOnce 8.0 is live. We encourage you to take the time to become acquainted with the new interface and features available to you. If you have any questions, please don't hesitate to email us at support@scheduleonce.com. Service may be intermittent for up to 24 hours. Please check back here periodically for updates. Our help articles and video library have been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
1 year, 3 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING NOW: Saturday, September 2, 1:15 AM Eastern. We are releasing ScheduleOnce 8.0 today. As this is a major release, we expect downtime up to 3 hours and intermittent service for up to 24 hours after downtime has concluded. We are excited to share this release with you. Please don't hesitate to email us at support@scheduleonce.com following the completion of the update should you run into any issues while using the new interface. Our help articles and video library have also been updated to reflect the release, and you can review them at http://help.scheduleonce.com/
1 year, 3 months ago 5_Incident report SCHEDULED DOWNTIME: At 12 a.m. Eastern time on Saturday, September 2, we will be releasing ScheduleOnce version 8.0. Since this is a major release, we expect 180 minutes of downtime and intermittent service for 24 hours after that. We apologize for any inconvenience this may cause in the meantime. To learn more about the all-new ScheduleOnce 8.0, please see our blog at http://blog.scheduleonce.com/2017/08/scheduleonce-8-0-will-be-released-this-weekend/.
1 year, 3 months ago 1_Operational ISSUE RESOLVED: The issue is resolved and Booking pages should now be completely operational. If you see any unexpected behavior, please contact support@scheduleonce.com
1 year, 3 months ago 4_Complete service disruption ISSUE UPDATE: All Booking pages are currently not able to complete bookings and showing that no times are available. We are working on this with highest priority and will continue to update you.
1 year, 3 months ago 3_Partial service disruption ISSUE DETECTED: Accounts integrated with Google Calendars (not including G Suite connections through the Google Marketplace) are currently experiencing an issue with bookings going through. After a customer submits their data, they see an error that no times are currently available. We are investigating this with highest urgency so we can understand whether Google changed anything on their end today or if anything else might have caused it. We will update as soon as we have more information. Thank you for your patience and we apologize for any inconvenience this may cause.
1 year, 4 months ago 1_Operational ISSUE RESOLVED: The issue with email notifications being sent multiple times has been resolved now. Thank you for your patience and we apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com
1 year, 4 months ago 5_Incident report INCIDENT REPORT: Over the past 12 hours, email notifications may have been sent multiple times. We have now put a temporary procedure in place to prevent this from occurring, though some duplicate emails may still be received. We expect a full resolution by tomorrow morning and will update once we have more information. If you have any questions, please reach out to: support@scheduleonce.com
1 year, 5 months ago 1_Operational SCHEDULED DOWNTIME FINISHED: Our infrastructure has been upgraded and the application is back up as of about 90 minutes ago, but we held off posting in order to ensure stability. We appreciate your patience as our developers upgraded the infrastructure and handled unexpected delays during the process. Service may be intermittent up to five hours. If you have any questions, please contact us at: support@scheduleonce.com
1 year, 5 months ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: Developers are still waiting for the infrastructure upgrade to complete. We will post here again as soon as we have an update. Thanks for your patience during this unexpected delay.
1 year, 5 months ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: A quick update that we're still working on the infrastructure upgrade. Our developers encountered an unexpected issue and some procedures had to be redone as a result. We believe the downtime will be complete in the next 90 minutes, possibly sooner. Thank you for your patience.
1 year, 5 months ago 4_Complete service disruption SCHEDULED DOWNTIME UPDATE: Our developers have advised us that downtime will continue up to an hour further. We will keep you posted. Thank you for your patience as we make sure that everything in the infrastructure upgrade is given our comprehensive attention.
1 year, 5 months ago 4_Complete service disruption SCHEDULED DOWNTIME STARTING: We are starting the infrastructure upgrade now. Downtime is expected to last up to one hour. Service may be intermittent up to five hours thereafter. We'll keep you posted.
1 year, 5 months ago Information SCHEDULED DOWNTIME: On Saturday, July 1 at 12AM (midnight between Friday and Saturday) Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour and service may be intermittent up to five hours thereafter. We will keep you updated when we start the maintenance.
1 year, 5 months ago Information SCHEDULED DOWNTIME UPDATE: It has been determined that tomorrow, no downtime will be required. Thanks for your patience as we work on upgrading the infrastructure.
1 year, 5 months ago Information SCHEDULED DOWNTIME UPDATE: Our developers are still updating the infrastructure and downtime is not required today. It is possible that we will have downtime tomorrow instead. We will update the status page as soon as this is determined.
1 year, 5 months ago 5_Incident report SCHEDULED DOWNTIME UPDATE: Our developers are still preparing the infrastructure for updating and downtime will likely not begin for about another hour. We will update the status page as soon as it starts. Our scheduled downtime is expected to last up to an hour once it starts. Service may be intermittent up to five hours after downtime is finished.
1 year, 5 months ago Information SCHEDULED DOWNTIME UPDATE: We have changed the time of the scheduled downtime on Saturday, June 24 from 2AM Eastern US time to 3AM instead. It is also possible downtime will not be required. We will keep you updated around 3AM on this status page.
1 year, 5 months ago Information SCHEDULED DOWNTIME: On Saturday, June 24 at 2AM Eastern US time, we are upgrading our infrastructure. Downtime is expected to last up to an hour. We will keep you updated when we start the maintenance.
1 year, 6 months ago 1_Operational SCHEDULED DOWNTIME COMPLETE: Our scheduled database maintenance has finished and the application is now back up. Downtime lasted twenty minutes. Thank you again for your understanding as we maintain the application.
1 year, 6 months ago 4_Complete service disruption SCHEDULED DOWNTIME: Our scheduled database maintenance is starting. Downtime is expected to be up to half an hour, though it may be much less than this. Thank you for your patience as we maintain the application.
1 year, 6 months ago Information SCHEDULED DOWNTIME: There will be a planned database update on Saturday, June 10th, 2017 at 1:30 AM Eastern. The downtime is expected to last up to 30 minutes, but may be much less. During this time, the User application will be unavailable and customers will be unable to book appointments during this brief window. Check back here for updates.
1 year, 7 months ago 1_Operational ISSUE RESOLVED: It appears that Microsoft has resolved the issues with their Office 365 API that was preventing available times from being displayed. Service should now be fully restored.
1 year, 7 months ago 3_Partial service disruption ISSUE UPDATE: We are still waiting on Microsoft to address the bug on their end that is preventing some of our accounts integrated with Office 365 from showing available times. We will update as soon as we have more information from them. We apologize for the inconvenience but as the issue is not caused by our end, we are limited in what we can do before Microsoft resolves matters with their API. We recommend anyone affected to try switching to our Exchange integration temporarily, as it allows for a connection with Office 365 as well.
1 year, 7 months ago 3_Partial service disruption ISSUE DETECTED: We are seeing that, due to a change on Microsoft's end, Office 365 integrations are currently disconnected from ScheduleOnce. This is causing Booking pages connected to Office 365 to not show availability. We are investigating further with highest priority to understand how to address this, and we have reached out to Microsoft to learn more about what they are doing to address the bug on their end. We apologize for the issue and recommend that Office 365 users temporarily switch to our Exchange integration: http://help.scheduleonce.com/customer/en/portal/articles/2689585-connecting-to-exchange-personal-credentials-?b_id=9179
1 year, 8 months ago 1_Operational ISSUE RESOLVED: The issue with the database has been resolved. Booking pages should now be behaving as expected and we are continuing to monitor the situation closely. We apologize for any inconvenience this may have caused. Please be in touch if you have any questions: support@scheduleonce.com
1 year, 8 months ago 3_Partial service disruption ISSUE DETECTED: We are seeing issues with the database and looking into it with highest urgency. It is causing slow performance of the application. We hope to have the application back up as soon as possible. We apologize for the inconvenience and we will keep you updated.
1 year, 8 months ago 1_Operational ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We have not experienced any issues since our last update and wanted to make sure the fix was permanent before posting a final update. We apologize for any inconvenience this may have caused.
1 year, 8 months ago 3_Partial service disruption ISSUE UPDATE: Secure links (and website integration with it, as all website integration is through HTTPS) are currently behaving as expected, and have been for the last 45 minutes, due to a temporary fix. We are investigating further on the cause so we can provide a permanent resolution. We are watching the issue very closely at all times and thank you for your patience.
1 year, 8 months ago 3_Partial service disruption ISSUE UPDATE: Although the secure link issue was temporarily resolved, due to server crashing it is down again. We are working with our hosting provider to resolve this completely with greatest expediency.
1 year, 8 months ago 1_Operational ISSUE RESOLVED: The secure booking link issue is now resolved and website integration should be functional as well. We are very sorry for any inconvenience this may have caused.
1 year, 8 months ago 3_Partial service disruption ISSUE DETECTED: All secure links currently are not available to be used. This means website integration is currently unavailable, as all website integration uses https. We are working on this with highest urgency and hope to have this fixed very soon. As a workaround, please direct customers temporarily to http://meetme.so/link, with link being your link name, if https rather than https is an option for your organization. We apologize for the inconvenience and will have an update for you soon.
1 year, 8 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: We completed scheduled maintenance without any downtime required.
1 year, 8 months ago Information PLANNED DOWNTIME: We have scheduled maintenance for tomorrow (tonight) at 2AM Eastern US time, Saturday, March 25. We expect downtime to be around 45 minutes. We will keep you posted on the status page.
1 year, 8 months ago 1_Operational ISSUE RESOLVED: The database is back online and all services are now fully operational. We are continuing to monitor the situation closely. We apologize for any inconvenience this has caused, and thank you for your patience as we worked to resolve this issue.
1 year, 8 months ago 3_Partial service disruption ISSUE PARTIALLY RESOLVED: The database is back online and both the user and customer applications are working as expected, except for 2-way cancel/reschedule sync, if turned on in your calendar settings for Google and Outlook integrations. We expect 15 minutes of slow performance, after which we expect all to be resolved. We will keep you updated.
1 year, 8 months ago 4_Complete service disruption ISSUE DETECTED: We detected an issue with our database and are in the process of resetting. We hope to have the application back up ASAP. We will have an update for you as soon as the application is back online.
1 year, 9 months ago 1_Operational ISSUE RESOLVED: All matters regarding email notifications not being sent and images not loading should be resolved. We are continuing to monitor the situation closely with Amazon to ensure there are no further issues. Please be in touch if you have any questions: support@scheduleonce.com
1 year, 9 months ago 3_Partial service disruption ISSUE PARTIALLY RESOLVED: Images are now loading and we are seeing that some email notifications are being sent out. We are hoping the issue will be fully resolved soon and are watching Amazon Web Service’s updates closely.
1 year, 9 months ago 3_Partial service disruption ISSUE DETECTED: Our email and image host, Amazon Web Services, is currently experiencing an outage of services. This means that notifications from ScheduleOnce are not currently being sent and images might not be accessible. However, we anticipate that, upon resolution, queued notifications will be sent at a delay. We will keep you updated. You can also see the Amazon Web Services status page for their updates on the matter: https://status.aws.amazon.com/
1 year, 9 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.9 is live. Service may be intermittent for up to 5 hours.
1 year, 9 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, February 25, 12:00 AM Eastern. We are releasing ScheduleOnce 7.9 today, with downtime up to 90 minutes and intermittent service for up to five hours after.
1 year, 9 months ago Information PLANNED DOWNTIME: We are releasing version 7.9 this weekend. Downtime will start at midnight (between Friday and Saturday), Saturday, February 25 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
1 year, 10 months ago 1_Operational PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 27, 2017 starting at 1:00 AM Eastern (US) within a four-hour window. Additional maintenance is still planned for Sunday, January 26, as previously noted. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
1 year, 10 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing further scheduled maintenance on Sunday, January 29, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
1 year, 10 months ago Information PLANNED MAINTENANCE: The planned maintenance was moved to early Saturday, January 21, 2017, starting at 1:00 AM Eastern (US). Downtime is not expected but minor blips might be noted during the four-hour window.
1 year, 10 months ago Information PLANNED MAINTENANCE: Our network host, Lightcrest, will be undergoing maintenance on Friday, January 21, 2017 starting at 1:00 AM Eastern (US) within a four-hour window to implement upgrades. While we do not expect any downtime, minor issues may occur during this time. We will be monitoring carefully during this time and will update if we see anything unexpected.
1 year, 11 months ago Information POSSIBLE DOWNTIME: Our hosting provider has notified us that on early Friday morning, between the window of 1AM-4AM Eastern (US), they are adding more resources to the netscaler we utilize. This could result in brief downtime, or could possibly be resolved without any apparent impact to our system. We will monitor the situation and provide an update if anything unexpected occurs. Thank you for your understanding.
1 year, 11 months ago 1_Operational ISSUE TENTATIVELY RESOLVED: Our hosting provider has made a change that has hopefully resolved the brief downtime issue. We are watching the matter very carefully to ensure all is as expected from here on. We apologize for any inconvenience this has caused.
1 year, 11 months ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is currently experiencing an issue and, as a result, ScheduleOnce is currently not accessible. We are in touch with them and will keep you posted as soon as we have more information.
1 year, 11 months ago Information SCHEDULED MAINTENANCE: Our host provider has advised us that they are working on core network maintenance this Friday morning, January 6, from 1 AM to 4 AM Eastern (USA). They are adding additional network infrastructure and moving the logical root bridge on the core network. They are estimating a moderate risk of brief downtime during this window. A potential outage could last upwards of 15 minutes. Thank you for your understanding as our host provider arranges for this improvement to their systems.
1 year, 11 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.8 is live. Service may be intermittent for up to 5 hours.
1 year, 11 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, December 30, 2016, at 10:30 PM Eastern Time (USA) - We are releasing ScheduleOnce 7.8 right now. Downtime expected to last up to 90 minutes, with intermittent service for ~5 hours after that.
1 year, 11 months ago Information PLANNED DOWNTIME: We are releasing version 7.8 this weekend. Downtime will start at 10:30PM Eastern US, Friday, December 30 and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
1 year, 11 months ago 1_Operational ISSUE RESOLVED: All matters regarding the notifications should be fully resolved. A small amount of users or customers might receive two notifications rather than one for bookings created or updated during the affected window. Please be in touch if you have any questions: support@scheduleonce.com
1 year, 11 months ago 1_Operational UPDATE: We are marking the email notification issue as tentatively resolved. Email notifications are now being sent as expected. We are looking into the waiting queue of notifications from the affected window and should have a full resolution for you shortly.
1 year, 11 months ago 3_Partial service disruption ISSUE DETECTED: We have detected that email notifications are not being sent out by Amazon Web Services. SMS notifications and calendar invites are still being sent out as expected. We are working toward a swift solution and will keep you updated.
1 year, 11 months ago 1_Operational ISSUE RESOLVED: Our provider switched to a different internet source, which took a few minutes to update on our end. All should now be updated and back online. Thanks for your patience. Please be in touch if you have any questions.
1 year, 11 months ago 3_Partial service disruption UPDATE: We are still working with our provider to resolve the issue of intermittent downtime as swiftly as possible. You can see updates on the situation here and also on their status page: https://lightcrest.status.io/
1 year, 11 months ago 3_Partial service disruption ISSUE DETECTED: We are currently experiencing intermittent network issues, resulting in the customer application not operating for a few minutes at a time. We are in close contact with our network provider and have conveyed the urgency of the issue's resolution. We will update you as soon as we have more information.
2 years, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.7 is live. Service may be intermittent for up to 5 hours.
2 years, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, November 12, 12:00 AM Eastern. We are releasing ScheduleOnce 7.7 today, with downtime up to 90 minutes. Service may be intermittent service for five hours after that
2 years, 1 month ago Information PLANNED DOWNTIME: We are releasing version 7.7 this weekend. Downtime will start at 12AM Eastern US, Saturday, November 12 (midnight between Friday and Saturday) and is expected to last up to 90 minutes. Service may be intermittent up to five hours after that.
2 years, 2 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.6 is live. Service may be intermittent for up to 5 hours.
2 years, 2 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
2 years, 2 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, October 1, 12:00 AM Eastern. We are releasing ScheduleOnce 7.6 today, with downtime up to 60 minutes and intermittent service for the next five hours.
2 years, 2 months ago Information PLANNED DOWNTIME: We are releasing version 7.6 this weekend. Downtime will start at 12AM Eastern US, Saturday, October 1 (midnight between Friday and Saturday) and is expected to last up to one hour. Service may be intermittent up to five hours after that.
2 years, 2 months ago 1_Operational ISSUE RESOLVED: Sunday, September 18, 11:30 Eastern time. Our server host has resolved their issue. The application is back up and all should be working as expected.
2 years, 2 months ago 1_Operational SERVICE RETURNING: September 18, 11am Eastern time. The issue with our upstream provider is concluding and services are returning to normal. Some accounts may still experience issues.
2 years, 2 months ago 3_Partial service disruption One of our upstream providers is experiencing technical difficulties. Some inbound network connections are affected. We expect full recovery shortly.
2 years, 3 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
2 years, 3 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Downtime is expected to last 15-30 minutes.
2 years, 3 months ago Information SCHEDULED MAINTENANCE: We will have downtime of 15-30 minutes on Saturday, 3 September, 2016 at 12AM (between Friday and Saturday) Eastern Time. Service may be intermittent up to three hours afterward.
2 years, 3 months ago Information INCIDENT SUMMARY for August 15: On this date, we experienced unplanned downtime and service interruption. This was the cause of multiple hardware-related issues occurring subsequently to each other. Due to a glitch, mirroring in the database was paused. This caused the logs on our main database to grow very fast, as when mirroring does not work, logs are not truncated as usual. Once logs reached the machine’s capacity, the database was unable to execute additional transactions. This was caught fairly quickly and we attempted multiple ways to fix it, but required a brief system reset to address the issue. Upon reloading, the server was overloaded and reached 100% capacity very fast. After assessing options, observing that the cache was building very slowly, we decided to take proactive measures immediately and change the configuration between the physical and virtual machine. Upon the first couple configuration changes, the hypervisor was momentarily successful but then crashed. We updated the hypervisor’s software and changed configuration again. The third configuration was stable. We are very sorry for the inconvenience this incident may have caused you and your customers. We have started addressing relevant matters, including a more robust alert system and an increased buffer for the servers. Please be in touch if you have any questions: contact@scheduleonce.com
2 years, 3 months ago 1_Operational ISSUES RESOLVED: After watching for a few hours we can confirm the previous fix was successful and all should be stable now. Again, we are very sorry for these issues and will be reaching out with a full explanation. Thank you for your patience as we dealt with it.
2 years, 3 months ago 3_Partial service disruption ISSUE MOSTLY RESOLVED: Most issues are now resolved. We are waiting for full confirmation of everything so we are cautiously putting status to partial, but application access and booking should be returned for all. We will keep you posted on exactly what happened, our actions, and what we're planning to do in future to prevent this.
2 years, 4 months ago 4_Complete service disruption ISSUE STILL ONGOING: We apologize for the repeated up-and-down service today. We need to take the server down once more for another fix. We are very sorry for this experience and are giving it our full attention. We will keep you posted as soon as we have more information.
2 years, 4 months ago 1_Operational MAINTENANCE COMPLETE: We are back up and have been verifying everything. Thanks for your patience while we reset the system. We are monitoring the application very closely and will continue to do so throughout the day. We will follow up later with information on the day's issues.
2 years, 4 months ago 1_Operational PLANNED DOWNTIME: We are taking the system down briefly (5-10 minutes) for a restart. We anticipate this will fix any performance issues experienced. We will keep you posted.
2 years, 4 months ago 3_Partial service disruption PARTIAL SERVICE DISRUPTION: It has been brought to our attention that some customer pages might not be accessible yet. We expect these to be back very soon and are working on the matter with highest urgency.
2 years, 4 months ago 1_Operational ISSUE RESOLVED: The application is back up and all should be working as expected. We are sorry for this issue and will continue monitoring everything throughout the day to ensure all is well.
2 years, 4 months ago 4_Complete service disruption ISSUE DETECTED: Monday, 15th August, 2016, 07:30 AM Eastern US time - We have detected an issue with our production database that is preventing customers from scheduling appointments. We are working to resolve the issue as soon as possible.
2 years, 4 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.5 is live. Service may be intermittent for up to 5 hours.
2 years, 4 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STILL UNDERWAY: Scheduled maintenance is taking longer than expected. Currently estimating another 30-60 minutes. We are sorry for the inconvenience.
2 years, 4 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration Downtime is expected to last approximately 2-3 hours.
2 years, 4 months ago Information PLANNED DOWNTIME: This Friday, August 12, 2016, at 11 PM Eastern Time (USA), we are releasing ScheduleOnce 7.5 with support for payment integration. Our new integration with PayPal works through all stages of the booking lifecycle to create a seamless payment experience unmatched in the industry. Because this update is so intrinsically tied into all account processes, our development team will require more downtime than usual. Expected downtime is 2-3 hours with intermittent service up to 5 hours after this. PayPal integration is one of our most popular feature requests and we look forward to sharing it with you.
2 years, 6 months ago 1_Operational ISSUE RESOLVED: Saturday, 28 May, 2016, 9:37 AM: All customer-side functionality should be working as expected. We apologize for the issue and will continue monitoring to be sure all systems continue with optimal behavior.
2 years, 6 months ago 4_Complete service disruption ISSUE DETECTED: Saturday, 28 May, 2016, 9:09 AM Eastern US time - We have detected an issue with our production database that is causing bookings to not be scheduled. We are acting on this matter with the highest urgency and will keep you updated.
2 years, 7 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
2 years, 7 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 23, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
2 years, 7 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
2 years, 8 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
2 years, 8 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Saturday, April 2, 00:00 PM Eastern. Downtime between 30-60 minutes with intermittent service for the next five hours.
2 years, 8 months ago Information SCHEDULED DOWNTIME: At 12 AM Eastern US time on Saturday morning, we will have a minor release. 30-60 minutes of downtime expected, with intermittent service up to five hours.
2 years, 9 months ago 1_Operational RESOLVED: Our ISP has informed us the DDOS attack is resolved. We will continue monitoring service but it should be fine from here on out.
2 years, 9 months ago 3_Partial service disruption Our ISP is under a DDOS attack. Some interruption in service may occur as they handle it.
2 years, 9 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.3 is live. Service may be intermittent for up to 5 hours.
2 years, 9 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Feb 26, 11:00 PM Eastern. We are releasing ScheduleOnce 7.3. Downtime may be up to 90 minutes with intermittent service for the next five hours.
2 years, 9 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.3 this weekend, starting at 11 PM US Eastern time on Friday, February 26. Downtime will be up to 90 minutes with intermittent service for up to five hours after this. We will keep you posted when the time comes.
2 years, 9 months ago 1_Operational RESOLVED: The slow response from the Google Calendar API has been resolved by Google. All is back to normal.
2 years, 9 months ago 3_Partial service disruption There is a slow response time from the Google Calendar API. We are continuing to investigate.
2 years, 9 months ago 3_Partial service disruption We have identified the Google Calendar integration as the source of the issue. We are investigating further.
2 years, 9 months ago 3_Partial service disruption The Customer app is loading very slowly. We are investigating the issue and will update ASAP.
2 years, 11 months ago Information SCHEDULED MAINTENANCE: Our server hosting provider is performing scheduled maintenance at 1 AM US Eastern time on Thursday, December 31. There should not be more than a few seconds of downtime, if any, but we are posting just in case. If anything happens that was unexpected, we will update you here.
2 years, 12 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete and ScheduleOnce 7.2 is live. Service may be intermittent for up to 5 hours.
2 years, 12 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Dec 18, 11:00 PM Eastern. We are releasing ScheduleOnce 7.2. Downtime may be up to 90 minutes with intermittent service for the next few hours.
2 years, 12 months ago Information PLANNED DOWNTIME: We are upgrading to ScheduleOnce 7.2 this Friday at 11PM US Eastern time. Downtime may be up to 90 minutes with intermittent service for the next few hours.
3 years ago Information SCHEDULED MAINTENANCE: This Thursday, December 10, between 1 AM - 5 AM, US Eastern Standard Time, our server hosting provider will perform scheduled maintenance. There is slight possibility of downtime up to an hour but most likely it will be less than five minutes. We will be monitoring the situation from our end closely and will let you know if there are any relevant updates.
3 years, 1 month ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete. Service may be intermittent for up to 5 hours.
3 years, 1 month ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Friday, Nov 6, 11:00 PM Eastern. We are releasing ScheduleOnce 7.1. Downtime is expected to last approximately 60 minutes.
3 years, 1 month ago 5_Incident report PLANNED DOWNTIME: We will be releasing ScheduleOnce 7.1 this weekend. The release will start on Friday, August 28, @ 11:00 PM Eastern Daylight Time (GMT -5). There will be downtime of approximately 60 minutes and service might be intermittent for up to 5 hours after we go live. We will keep you posted on this status page.
3 years, 1 month ago 1_Operational RESOLVED: Our hosting provider has completed maintenance and the system is fully operational. We apologize for the inconvenience.
3 years, 1 month ago 4_Complete service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service is down for a few minutes. We apologize for this inconvenience.
3 years, 2 months ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
3 years, 2 months ago 3_Partial service disruption ISSUE DETECTED: Our hosting provider is performing maintenance and service may be intermittent. We apologize for this inconvenience.
3 years, 2 months ago 1_Operational RESOLVED: The issue has been resolved. We apologize for the inconvenience.
3 years, 2 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
3 years, 2 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: October 3, 1:50 AM, Eastern Time (GMT -4) - Scheduled maintenance is now complete. Service may be intermittent for up to 2 hours.
3 years, 2 months ago 4_Complete service disruption DOWN FOR MAINTENANCE: October 3, 1:00 AM, Eastern Time (GMT -4) - We we will have downtime of ~30 minutes and intermittent service for up to 2 hours after that. We will keep you updated.
3 years, 3 months ago 1_Operational RESOLVED: The issue with the database has been resolved. We apologize for the inconvenience.
3 years, 3 months ago 4_Complete service disruption ISSUE DETECTED: We have detected an issue with the database. We are exploring the cause and it is a top priority to have it back ASAP. We will keep in touch.
3 years, 3 months ago 1_Operational RESOLVED: Most issues with the release of ScheduleOnce 7.0 have been resolved. Some specific issues may still exist and will be resolved over the weekend.
3 years, 3 months ago 3_Partial service disruption UPDATE: ScheduleOnce 7.0 is now live but there are still many issues that are being worked on. Please bare with us as we work through them in the next few hours.
3 years, 3 months ago 4_Complete service disruption DOWN FOR MAINTENANCE: August 28, 9:50 PM, Eastern Time (GMT -4) - We are about to start updating ScheduleOnce to version 7.0, which will include integration with Office 365, iCloud, Salesforce, substantial updates to our Infusionsoft integration, and more. As posted earlier, we will have downtime of ~90 minutes and intermittent service for up to 5 hours after that. We will keep you updated.
3 years, 4 months ago 1_Operational ISSUE DETECTED: 08/03/2015 at 04:53 PM EST. We have detected an issue with email reminders not being sent out to some customers. This issue was promptly fixed; however, some customers might not have received reminders if they were set to receive them in the last hour. We apologize for any inconvenience this has caused.
3 years, 5 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Scheduled maintenance is now complete.
3 years, 5 months ago 4_Complete service disruption PLANNED DOWNTIME: Scheduled maintenance on ScheduleOnce servers is starting now. Up to 5 minutes downtime is expected.
3 years, 5 months ago Information SCHEDULED MAINTENANCE: Tomorrow (Tuesday, June 23, 2015), we will have planned downtime between 12:30 AM - 1:30 AM, US Eastern time. There will be downtime of approximately 5 minutes. During this scheduled maintenance, we will be making some changes to the network configuration, for an improved performance.
3 years, 5 months ago 1_Operational ISSUE RESOLVED on Monday, June 22 at 3:56 AM US Eastern time. This issue is now resolved. We are still investigating the cause and will continue to monitor the situation to ensure it remains stable. Thank you for your patience.
3 years, 5 months ago 3_Partial service disruption ISSUE DETECTED on June 22, 2015 at 3:51 AM, US Eastern time. We have detected an issue with meetme.so and booknow.so Booking pages, which is affecting some Users. Users may experience issues connecting to their Booking page on the customer side. Please be assured this is a top priority for us to fix ASAP. We will provide more info as soon as we have an update.
3 years, 6 months ago 1_Operational ISSUE RESOLVED on Monday, June 15 at 2:58 PM US Eastern time. This issue is now resolved. We are still investigating the cause and will continue to monitor the situation to ensure it remains stable. Thank you for your patience.
3 years, 6 months ago 3_Partial service disruption ISSUE DETECTED on June 15, 2015 at 2:28 PM, US Eastern time. We have detected an issue with meetme.so and booknow.so Booking pages, which is affecting some Users. Users may experience issues connecting to their Booking page on the customer side. Please be assured this is a top priority for us to fix ASAP. We will provide more info as soon as we have an update.
3 years, 6 months ago 1_Operational SCHEDULED MAINTENANCE COMPLETE: Sunday, June 7, 01:15 AM Eastern. ScheduleOnce is now hosted in its new hosting facility with improved performance, security and reliability. Service might be intermittent for the next 5 hours.
3 years, 6 months ago 4_Complete service disruption SCHEDULED MAINTENANCE STARTING NOW: Sunday, June 7, 12:00 AM Eastern. We are moving to a new hosting facility and upgrading our server infrastructure. Downtime is expected to last approximately 60 minutes.
3 years, 6 months ago Information ASSESSMENT: Reported on June 4 at 10:59 AM. This morning, our developers were fine-tuning last weekend’s release and a minor flaw in the update caused some email notifications to not be sent out. The relevant notification was the confirmation email to User and Customer for some Booking pages. The affected bookings were from Booking pages that do not use Services. Booking pages using Services were not affected. Rescheduled bookings, cancellations, reminders, and the calendar invite were not affected. This issue is completely resolved. For any questions, email: support@scheduleonce.com
3 years, 6 months ago 1_Operational Reported on June 4, 2015 at 10:16 AM US Eastern Time. The issue with email notifications has now been resolved. We will continue monitoring the situation for the next several hours to ensure system integrity remains intact. We thank you for your patience as we worked to fix this matter.
3 years, 6 months ago 3_Partial service disruption Reported on June 4, 2015 at 9:48 AM US Eastern Time. The following service has been affected: Notifications. We detected an issue with email notifications not being sent out. Calendar invites are still being sent out. We are working to get this back up ASAP. We will keep you posted and apologize for any inconvenience.
3 years, 6 months ago 1_Operational Scheduled maintenance is now complete. Service might be intermittent for the next 5 hours.
3 years, 6 months ago 4_Complete service disruption Our scheduled maintenance is starting now. Downtime is expected to last approximately 20 minutes.
Status Legend
1_Operational Operational 4_Complete service disruption Complete service disruption 5_Incident report Incident report 3_Partial service disruption Partial service disruption